So I submitted a support request. normally it would only take 2 hours until support response came, But today it has been 6 hours already. While I am not sure why but it shows recent activity was 3 hours ago on that request, But I cannot see any reply.
Our team is finishing with the review and once it's completed our team will update your ticket and assist you further. Feel free to follow with any additional questions on your ticket and our team will assist you further, thank you.