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1fb13075
Community Member

After i did the job for the client he refuse to pay

After I did the job for the client he refuse to pay

what should I do?

money in Escrow

6 REPLIES 6
g_vasilevski
Retired Team Member
Retired Team Member

Hi Ahmed,

 

When you're working on fixed price contracts you will need to submit your work on the milestone created for you. After 14 days the funds will be transferred to your account if no actions are taken on the milestone. Keep in mind that if you resubmit the work again you will reset the 14 days period. To learn more details about fixed price protection, check out this Help Article. Thank you.

~ Goran
Upwork

can you explain if no actions are taken on the milestone?

because I did the job and the client is trying to say that I did something wrong

but I really did as he asked and as the contract says

Hi Ahmed,

 

If the client does not take any actions from his end the funds will be released to you after 14 days. Thank you.

~ Goran
Upwork

sorry I am new in Upwork 

I just want to know what actions can the client take 

Hi Ahmed,

 

The client has two options at the moment: they can approve your payment request or request for revisions. For any additional details, I would recommend to communicate directly with your client. Thank you.

~ Goran
Upwork

Thanks a lot for helping me

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