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9341f6fc
Community Member

Agency is not responding

hi 

 

what should i do if the freelancer is not responding ?

 

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NikolaS
Moderator
Moderator

Hi Zahrah,

 

If you are working with a freelancer and they become unresponsive for a long period of time, it may be best to pause the contract and wait for contact from them. Please know that you have the option to end the contract and request a refund for any funds remaining in escrow. You can find more information in this help article

 

~ Nikola
Upwork

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2 REPLIES 2
petra_r
Community Member


Zahrah A wrote:

what should i do if the freelancer is not responding ?


What is the freelancer not responding to?

Have you hired the freelancer?

 

NikolaS
Moderator
Moderator

Hi Zahrah,

 

If you are working with a freelancer and they become unresponsive for a long period of time, it may be best to pause the contract and wait for contact from them. Please know that you have the option to end the contract and request a refund for any funds remaining in escrow. You can find more information in this help article

 

~ Nikola
Upwork
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