Hi Get,
If you are eligible or required to receive an “Identity Verified” badge, you can complete the two stages by going to Identity Verification in your Settings.
You may be asked to complete a visual verification and provide a valid government-issued ID. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
Note that we occasionally ask users to re-verify because periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as possible and we thank you for your contribution to keeping Upwork a professional and safe community.
If you don't see a way to verify, that may be because you're not eligible yet. Please know that verification cannot be requested, but is slowly being rolled out to all talent. If the team finds the need to verify your account, you will be notified through an email, or through a notification in your account.
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation here.
Hi Cherrie,
Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria,
Hi Azer,
I'm sorry about the delay. I checked with the team and you should be all set now. Let us know if you need further help.
Thank you.
Hi Muhammad Ahmad,
It looks like you've already successfully completed the verification process. Could you please clear your cache and cookies or log in with another browser to check if you’re still experiencing the same issue?
Let us know if the issue persists.
Thank you.
Hi Priyadarshani,
I checked and it doesn't look like you are required to complete any verification process at the moment. Only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.
Hi Hina,
I checked and it doesn't look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.
You can find more information in this help article.
Hi Neelam,
I checked and it doesn’t look like you are required to complete any verification process at the moment. The team will let you know if there is a need for any verification process in the future.
Thank you!
Hi Mintautas,
We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.
Thank you for reaching out to us.
Hi Omer,
I checked and it doesn't look like you are required to complete any verification process at the moment. I would like to clarify that only earning freelancers are eligible/required to earn the “Identity Verified” badge. If you become eligible/required, we will notify you when you log into your Upwork account.
I apologize for the delay as I looked into this further, Chigozie.
The team has reached out to you through an email support ticket to assist you further with your concern.
~ Avery
Hi Ngo,
I was not able to replicate any issues. Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists? If so, please send a screenshot so we could check.
Hi Atshan,
I checked with the team and you can continue with the verification regardless of the old name showing on the form.
Thank you.
Hi Manuel,
I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further with the verification.
Thank you.
Hi Shoaib,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
Hi Shoaib,
I see the team asked you to verify your identity and earn the ID Verification Badge. As you didn't complete the verification within 7 days, your account was put on hold. The hold is preventing you from withdrawing earnings, submitting proposals to new jobs, accepting direct hires, or showing up in search results. Also, any active proposal that has been submitted is canceled. However, the hold doesn't affect your ability to work on existing contracts. To remove the hold, please go to Settings > Identity Verification and start the process.
Thank you.
Hi Thalia,
I checked and it doesn't look like you are required to complete any verification at the moment which is why you can't access the page. The team will let you know if there is a need for any verification in the future.
Thank you.
Hi Thalia,
Verification cannot be requested. The team will let you know if there is a need for any verification in the future.
Thank you.
Hi Thalia,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
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