Dec 22, 2021 11:02:58 PM by Cassandra D
Good morning everyone! I logged in today to see my earnings status and ALL the money for the "Under Review" and "Pending" categories is GONE. I've been here over two years and understand how it works - the money simply disappeared. Does anyone know why?
Solved! Go to Solution.
Dec 22, 2021 11:43:50 PM Edited Dec 23, 2021 07:27:36 AM by Valeria K
Hello everyone,
I can confirm that the issue is now resolved. Would you please clear your browser's cookies if the problem persists on your end? If it continues after this troubleshooting step, please don't hesitate to reach out to our support team here.
We'll be closing this thread for now.
Dec 22, 2021 11:05:36 PM by Abdelrahman A
Yesterday the client approved the milestone and It was released in the pending section, today when I woke up it was 0$ In pending. What is going on?
Dec 22, 2021 11:07:48 PM by Myra M
Hey, I don't know what is going on, but I am having the same issue as well. I had three payments made this week and they are supposed to show in pending and like yours, it reads 0$ today. I hope someone will help us figure out what's happening.
Dec 22, 2021 11:12:18 PM by Oladipupo O
I am having the same issue. There is some money before in my pending and this morning, I see $0.
Dec 22, 2021 11:27:15 PM by MinGun J
I bet we all hope so...
I have the same problem but strangely, if you check your individual contracts last week working hours and earnings, it is displayed properly.
I dont know whats going on and worried haha;;
Dec 22, 2021 11:31:39 PM by Jessica Anne Mariz M
Same issue, I do not have pending payments though. It's just the In Review Ones went missing. Please help!
Dec 22, 2021 11:15:35 PM by Kristian P
Hello! I would like to ask if is there a problem in report tab in upwork? I have an upcoming payment in pending and it became zero in my reports. According to my transaction history, I'm not yet transfering the funds to my account. I'm expecting two payments from two different clients. One is hourly where I'll gonna received my payment on friday and the other one is an approved milestone where I will also receive the payment on Friday. Few days ago, the balance are on the "pending" tab. But right now, all balances became zero.
Dec 22, 2021 11:14:40 PM by Yana V
Please help. All my earnings from last week that were In Review are missing and are now 0!
Dec 22, 2021 11:18:45 PM by ahmed abdelbadia c
Hello, I hope you doing well
I just noticed that my "in review" money just disappeared from my account, I didn't get any notification from the client or any withdrawal notification, my last withdrawal was around one month and a half ago (Nov 8, 2021), and my transaction history didn't appear, could anyone help me, please?
Thanks.
Dec 22, 2021 11:23:51 PM by Mohsin S
Same happens with me I open my report section and i was shocked that everything went to 0
Dec 22, 2021 11:19:53 PM by Kristian P
Same here. I'm also expecting a payment from my several clients and the payments are already in pending tab where payments are scheduled to be released by friday. After I checked my reports today, all of them became zero and there's no transaction history.
Dec 22, 2021 11:19:57 PM by Waqar M
Hi,
I hope someone answers this. I had two of my projects completed yesterday and today but on my reports tab it doesn't show anything every tab has 0 earning. Its not showing any contracts or anything.
Thanks,
Waqar
Dec 22, 2021 11:28:23 PM by Avery O
Hi everyone,
We are aware of the issue and our engineers are working to resolve it. We will update this thread once the issue is resolved.
Thank you for your patience.
Dec 22, 2021 11:20:01 PM by Nechelle D
Hi,
Can someone help me, why did all my earning Under Review disappear? Yesterday I checked it still in there but now it became 0.
Dec 22, 2021 11:23:47 PM by MinGun J
Hello
This happened to me too. I literally just check 30 mins ago and now it is gone $0!
But strangely, if you check your individual contracts last week working hours and earnings, it is displayed properly.
I have contacted Upwork supoprt and I will update once i get a reply from them.
Dec 22, 2021 11:21:45 PM Edited Dec 22, 2021 11:27:06 PM by Rabeeya R
Hello. I had around $260 in my pending payments section. Now its showing 0. Please help ASAP. The payment has not even been funded to my account. So where did it go? Can be it a temporary upwork error?
Dec 22, 2021 11:24:59 PM by Sayian B
My pending payment from last week is now missing in the reports section, is it just me or are there some freelancers experiencing this too right now?
Dec 22, 2021 11:26:37 PM by Camille G
Hi Avery,
I have a payment in review for last week's work. The working hours and the amount in review should be seen under Reports>overview> In review but nothing is showing. It went missing. How can I get those back?
Dec 22, 2021 11:27:08 PM by Maripaz M
Helloo, the available amount in my 'IN REVIEW" is gone, is upwork have any issue right now?
Dec 22, 2021 11:30:50 PM by Rabeeya R
My clients had approved my miletsones and I had $260 pending in payments section. Its not available now. how is this possible? Can be an upwork error?
Dec 22, 2021 11:31:27 PM by Neshelle Ann C
Yes, I have the same concern as of now. I'm using Upwork since last year but this never happened. My client already accepted my milestone last December 21, it already reflected last time on Reports -> Overview -> Pending. It's already there. I just need to wait for 5 days to be accepted. But this afternoon, it was lost. What could be the reason? Thank you so much.
Dec 22, 2021 11:37:41 PM Edited Dec 22, 2021 11:41:20 PM by Piush P
Its displaying now. Please clear the cookies and history and check it again.
Dec 22, 2021 11:34:42 PM by Neshelle Ann C
Hello Upwork Community! 😊 I have a problem. I'm using Upwork since last year but this never happened. My client already accepted my milestone last December 21, it already reflected last night on Reports -> Overview -> Pending. My money is already there. I just need to wait for 5 days so that I can transfer it. But this afternoon, it was lost. What could be the reason? Please help me. Thank you so much.
Dec 22, 2021 11:43:50 PM Edited Dec 23, 2021 07:27:36 AM by Valeria K
Hello everyone,
I can confirm that the issue is now resolved. Would you please clear your browser's cookies if the problem persists on your end? If it continues after this troubleshooting step, please don't hesitate to reach out to our support team here.
We'll be closing this thread for now.
Dec 22, 2021 11:09:04 PM by Anders O
Yesterday I had money listed, from several clients, under the "in review" tab. Today there all gone but not moved to another tab.
What has happened? None of my clients have complained and I have recieved no notifications.
I tried communicate with the chat bot but it didn't understand anything.
I would be very grateful for help.
Thanks!
Anders
Dec 22, 2021 11:51:06 PM by Muhammad A
Active contracts amount is not showing in the reports "in review".
Till yesterday it was showing up and now my amount is not showing up in the "review"
I always receive the last week payments on every Friday at Pakistan time zone 9 a.m
Payment of last week from 13th Dec to 19th Dec.
I logged the hours as you can see in the work history
Please help!
Following are the active contracts amount is not showing in the reports " in review"
Amazon PPC expert needed for campaign
Contract ID
28944120
Amazon PPC Expert
Contract ID
28929917
Amazon Listing and Advertising Expert
Contract ID
28904387
HIRING: Amazon PPC Manager (Expert Level)
Contract ID
28787676
Amazon PPC optimization
Contract ID
28066299
Ongoing ecommerce Manager needed for Multi Channel
Contract ID
27730833
I never seen this issue before.
Dec 22, 2021 11:58:00 PM by Goran V
Hi Muhammad,
We had an active incident that was causing this and now it's resolved. Could you try to clear your cache and cookies or log in via another browser to check your reports? Thank you.
Dec 23, 2021 12:19:29 AM by Matthew C
I had the same issue, and also contacted support, but in the last 10 mins it appears to have been resolved (at least on my account).
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