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Am desperate!

colettelewis
Community Guru
Nichola L Member Since: Mar 13, 2015
11 of 20

Polina S wrote:

Hello Christine,

So, it sounds like I already getting paid more than the clients budjet, but I didn't eve got the half, to be exact I got 185 dollars (-20%) for 12 videos, approximate length 4+ hours + over 20,000 words written translation in word files. Am sharing this job with more freelancers, not necessarily from upwork. Maybe he meant 500dollars between all freelancers who will work on this project.

He did agreed on 45 dollars per 1 hour video, after the 1st video I've done. 

But every time he would try to drop me an extra work and I would mentioned money and milestones, he is getting offended about it.

Am not behind the schedule, I was doing him a favor, working extra hard for two weeks. He didn't mentioned about such deadlines in the begining, I did it on my good will. 

 


_____________________

Polina, has the client funded any more money into escrow? If no money has been funded on the next milestone, then stop working for him and close the contract. It doesn't matter if he gets offended. 

 

If he has funded any more money into escrow then close the contract and refund him. 

 

Yes, you will probably get bad feedback, but you are wasting time working for no money, when you could be bidding on other jobs and working for someone else. 

 

Word to the wise. If you do do this. Do not rant in your feedback to the client. Make your feedback very short. Something like: "Client did not pay what he agreed so I had to end the contract". Ranting will bounce back on you and will deter other clients from hiring you. 

feed_my_eyes
Community Guru
Christine A Member Since: May 4, 2016
12 of 20

Polina S wrote:

Hello Christine,

So, it sounds like I already getting paid more than the clients budjet, but I didn't eve got the half, to be exact I got 185 dollars (-20%) for 12 videos, approximate length 4+ hours + over 20,000 words written translation in word files. Am sharing this job with more freelancers, not necessarily from upwork. Maybe he meant 500dollars between all freelancers who will work on this project.

He did agreed on 45 dollars per 1 hour video, after the 1st video I've done. 

But every time he would try to drop me an extra work and I would mentioned money and milestones, he is getting offended about it.

 


I read the description, and it was very clear to me - 24 videos for $500, which works out to $20.83 per video before Upwork's cut (and yes, I realize that not all of the videos were the same length, but he gave you that information as well, and even provided you with a sample of what he expected). Then you say that you renegotiated to $45/video. So I still don't understand why you think he is trying to trick you? I'm sorry, but honestly, if I were this client then I would be getting pretty annoyed as well. 

hodgesh
Community Guru
Kholleras I Member Since: Nov 24, 2015
13 of 20

You need to realize that you are in control of the work you do. Get rid of the mindset that the client is controlling you. Although money and your JSS may be at risk, you still have the freedom to decide, and your mental health is important too.

 

If the client is not funding the milestones the way you two have agreed, mention it and do nothing until the milestone is funded properly. If the client is giving you ridiculous deadlines, mention that to the client and suggest more realistic deadlines.

 

If the client refuses your suggestions or ignores them, politely decline to continue the contract and let him/her end the contract or commit to the job if you feel that you absolutely must have the money/rating/whatever. YOU decide.

 

Clients like this are likely to give you bad feedback whether you finish the job or not, so consider that if you're thinking of ending the contract. Also consider that the client may agree to what you want given that you've done a lot of the project already. Clients don't like switching freelancers mid-project. Use what you know about the client's wants and personality to make your decision.

p_serechenko
Ace Contributor
Polina S Member Since: Mar 1, 2019
14 of 20

Thank you Heaven,

You are totally right. I need to change my point of view ob some things at work.

kat303
Community Guru
Kathy T Member Since: Jul 17, 2015
BEST ANSWER
15 of 20

Polina = 

It doesn't matter what the clients budget is. What matters is what was agreed on AND that those payments were FULLY deposited into the milestones as they came up. 

 

You need to take control of the situation. Just as in the B&M world, working as an employee, if you find that your employer hired you for $xx amount and then found $xx less amount in your paycheck, found that you were not only doing your work in your department but work for another department and that you had to finish all that before quitting time, I'm sure you would quit your job especially if your boss became rude and angry at you.

 

As a freelancer conducting your own business, you have the same option. There's no reason why you need to get yourself sick and stressed out about the situation. Just let the client know that you won't be working with them anymore. 

Hi XX It seems like this job is not going as well as it should and because of that I can not continue to work on your job. It would be more beneficial for you to find another freelancer who would be a better fit for you. I will finish this one last video I'm currently working on and then I will close the contract.

 

In the future, when the client and you decide and agree on the terms of payment make sure that, that amount is FULLY funded into escrow either for the entire job or for each milestone as they come up BEFORE you start working on the requirements/scope of work for that milestone. If escrow is not FULLY funded. then you don't work until it is. if the client balks or refuses to fully fund escrow, or promises to do it AFTER you send the work, or promises a bonus, that's just talk. 

 

Hi XX I see that you have not fully funded escrow/milestone on your agreed amount. I can not start work until escrow is fully funded. Or I can just deliver work equal to the amount that's funded. Please let me know how you want to proceed

View solution in original post

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
16 of 20

It sounds like you accepted a contract for something you had no experience in (transcription) and it came as a shock to you just how long it takes to transcribe and then translate audio / video (I made the same mistake years ago...)

 

The same client was, incidentally, subject of another thread here.

 

p_serechenko
Ace Contributor
Polina S Member Since: Mar 1, 2019
17 of 20

Hello Petra,

 

I have experience in translations, I didn't had experience in subtitling.

After 1st video, we agreed on something, and client doesn't keeps the agreemend for the last to milestones.

Giving me only promises.

martina_plaschka
Community Guru
Martina P Member Since: Jul 11, 2018
18 of 20

Polina S wrote:

Hello Petra,

 

I have experience in translations, I didn't had experience in subtitling.

After 1st video, we agreed on something, and client doesn't keeps the agreemend for the last to milestones.

Giving me only promises.


So you accepted a job for 17 videos and renegotiated the price after the first? That could appear as bait and switch to a client and would naturally annoy him, and now he is throwing additional work at you, and pressures you with deadlines, which he maybe would not have done if you hadn't asked for more money after doing 1 (!) of 17 videos. The best strategy would have been to deliver at the agreed terms, get good feedback, learn your lesson, and never agree to work at these terms again. This is a teachable moment for all newbies, who are excited about the first jobs, and get themselves into huge trouble because they couldn't keep a clear head. 

So you did get yourself into this mess. How do you avoid that in the future? You must stay professional at all times. That means: 1. ask the client all the questions you need to know to give an estimate of your time or for a fixed price, only then accept an offer. NEVER accept an offer where you are not an expert in the task, have no idea how long it will take you or if you even can do it. That ends in tears. 2. Never renegotiate later. 3. Deliver as promised. 4. Discuss any additional work with the client in your most professional manner.  

p_serechenko
Ace Contributor
Polina S Member Since: Mar 1, 2019
19 of 20

Hello Martina P,

 

Nice to hear from you again:)

 

See, am not the only freelancer working on this project, am sharing the task with other freelancers, and we have full comunication. The problem is common, not only mine. See not all of them are from upwork.

The point is, that before getting the offer for the job, I passed a test to qualify my skills. And I was choosen among many other freelancers, now, he even asks me to check the tests of new freelancers (I don't mind about this at all).

Please don't get me worng, at the time I wrote my post I was very stressed.

With current client, during 1 month of co-operation, we are always communicating in a very good tone. But still, I was over loaded working 3 full days (x9 h.) to deliver a video for 30d(-20%).
The reason I asked an advise from our Community (now when my mind is in peace I can explain myself better), is because I was stuck between two desicions:

Take it as a paid practice for subtitling and big lesson, OR value my time and quality of work that am delivering, and kindly close the contract. I even thought to give a client a week notice, while keep working, till he finds someone to cover my position.

Yesterday, there was this awkward moment when he said he loves my work while activating new milestone for 33d.
That is great of course, but here I work for money, not for love)))))

Thank you all, for you advises.
You All, really helped me to get out of stress and think clear, before doing anything stupid.

I believe I should stay proffessional with client and complete the project.

Best Regards,
Polina

p_serechenko
Ace Contributor
Polina S Member Since: Mar 1, 2019
20 of 20

Thank you Kathy,

 

I will definately use those templates you gave me.

I totally agree with you.

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