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ihteshamqazi
Community Member

Amount deducted from my bank account but didn't received connects.

Few days back I tried to purchase connects and for this I have uploadded my bank details. I recived the confirmation from my bank that the amount has been deducted but I didnt recived the connects. Then I tried to contact upwork community and they ask me for the PSP refrence of that transaction. So today I visited my bank and ask them for the refrece, so the gave me a document which you can find in a attached file, they also circled the PSP refrence of that transaction with red line. Please let me know if you need any other information to solve this matter. 

 

**Edited for Community Guidelines**

2 REPLIES 2
AleksandarD
Community Manager
Community Manager

Hi Qazi,

 

One of our team members will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
e5998149
Community Member

I have the same problem right now

 

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