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jawadsheikh
Community Member

Amount from my account balance has been reversed

My Account get suspended, after i got my account reinstated all the amount that has been paid by my client has been reversed to my clients, after i contacted all my clients to know did they received any refund back, unfortunately there was no amount reversed in their account and they have no clue of it, can anyone explain what happened, this amount was reversed on 31st July 2021 and its no where in my clients account. 

looking forward for some help.

1 REPLY 1
AndreaG
Moderator
Moderator

Hi Jawad,

 

If the refund was sent to your client's payment method it can take up to 5 business days to show on their statement. If after 5 business days pass they still haven't received their funds or see them in their Balance in Reports > Transactions, please let them know they can reach out to us directly so we can assist them.

 

~Andrea
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