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skh0711
Community Member

Amount of work affecting JSS?

In the last six months or so, I've seen my JSS drop from 100% to 90%. I've analyzed everything as best I can--I've read and reread the "Help" articles, downloaded and analyzed reports, etc.--and it looks like what might be affecting my score the most is the difference in the number of jobs I had here on Upwork more than two years ago compared to what I've had within the last two years.

 

About two years ago, I made a conscious decision to look for work via other platforms in addition to Upwork. I don't think it's smart to keep all my eggs in one basket; I want more than one revenue stream. As a consequence of that, I'm working much less on here than I have in the past, so successful jobs are falling off rapidly as the 6-month, 1-year, and 2-year windows roll, and they're not being replenished as quickly. (I'm still successfully completing my jobs and my clients are happy; there are simply fewer jobs in my history.) I'm wondering if this is affecting my score, and if it is, I think that Upwork's gurus should reconsider including that element in the formula.

 

If I win a fair share of contracts; if I successfully complete those contracts on time; if my clients are happy, recommend me, and leave me good feedback and ratings, why should it matter (to my JSS) how many jobs I work on this platform?

 

If I were a younger person just starting a family who had been working full-time through Upwork and decided to reduce my workload because I had a new baby to take care of, should my JSS fall because I'm working less?

 

If I were someone who had been working full-time here and suffered some sort of health issue or family struggle that kept me from working as much (or at all for a while), should my JSS suffer because I'm taking on fewer jobs? 

 

Everything else that is factored into the JSS makes at least some sense to me. (I'm not a big fan of the ratio of contracts won to those applied for, but I've made my peace with that.) However, penalizing us because we choose to work less isn't a fair measure of how satisified our clients are with the work we do.

 

I hope that Upwork will take another look at this.

 

Thanks,

Sharon

14 REPLIES 14
petra_r
Community Member


@Sharon H wrote:

Everything else that is factored into the JSS makes at least some sense to me. (I'm not a big fan of the ratio of contracts won to those applied for, but I've made my peace with that.) However, penalizing us because we choose to work less isn't a fair measure of how satisified our clients are with the work we do.

 

I hope that Upwork will take another look at this.


 

Nothing to take another look at regarding the two points above.

Neither the number of contracts you win nor the ratio of proposals to won contracts factors into your JSS in any way, shape, or form.

 

What is the "Clients who would recommend you" percentage on your My Stats page?

Do you have any of the following?

  • Cancelled contracts where nothing was paid?
  • Contracts that have been open a long time and nothing was paid (yet)
  • Fully refunded contracts?

 

 

skh0711
Community Member

Hi Petra,

 

I'm not sure how to embed quotes, but you wrote: "Neither the number of contracts you win nor the ratio of proposals to won contracts factors into your JSS in any way, shape, or form."

 

In the article "Become Top Rated," it lists this as a factor that is considered:

8. Activity on the platform (proposal, accepted invitation, or earnings) in the past 90 days -- this makes me think if I was more active on the platform 2+ years ago than I am now, those changes will negatively impact my JSS.

 

In the article "My Job Success Score," it references our "My Stats" page, indicating that our stats found there impact our JSS. On the "My Stats" page, under "Marketing Effectiveness," it shows a graph that compares the number of times we sent proposals and were awarded jobs compared to our peers. -- Again, this makes it seem as though if I'm sending fewer proposals and choosing to work fewer jobs here on Upwork, that choice could negatively impact my score.

 

Regarding your other questions, the answer is "no" to all three. I even went back and looked through them all, to be sure. 

 

Oh, and I forgot your question about the percentage of clients who would recommend me. It's 93%.

 

petra_r
Community Member

Neither factor has anything whatsoever to do with your JSS.

To be eligibe for top rated status you have to have been "active" on the site. Not being active does not lower your JSS, it simply takes away your top rated status if there is no activity at all for months on end

 

The marketing effectiveness bit is there to give you an idea of how effective your marketing efforts are. NOTHING else. They do not factor into your JSS.

 

The 93% client recommendation number includes all private responses to the "Would you recommend this freelancer" question and since the beginning of your profile.

 

So you had some clients who didn't score you so highly in private feedback and chances are that private feedback is responsible for your drop, and from contracts in the more recent past as it has only been dropping relatively recently.

 

skh0711
Community Member

I appreciate your input, Petra. However, that 93% recommendation number has sat at 93% for years--even back to when I was on Elance (where I started in 2011). I can't remember the last time that number changed.

 

As I mentioned, I've read and reread the "Help" articles posted regarding JSS, and I'm still not convinced the factors I mentioned don't carry any weight. Truly no offense intended, but your repetition of the comment "Neither factor has anything whatsoever to do with your JSS" doesn't mean anything to me. I hope that you're right; I just don't see anything in black-and-white to support your statement.

 

Thanks again for your input, though. 

lizablau
Community Member

In my opinion, your profile isn't compelling enough to convince prospects to hire you.  While it's good to briefly mention accomplishments, you're hyper-focused on yourself, the current novel you're working on, your award, etc. without stating how your unique skills, talents and years of experience can provide huge benefits to prospects. They're not mind readers, and don't really care that you're working on a new YA novel or YOUR current projects. Focus more on how you can help THEM achieve their goals instead of solely tooting your own horn. 

 

Just my two cents.

skh0711
Community Member

Thank you, Lisa. I'll work on my profile. However, I wasn't complaining about the number of jobs I was receiving -- that wasn't the focus of my thread. And while your comments felt pretty pointed and a little mean-spirited (I never understand why we feel we can talk to people on the Internet this way), I do appreciate the advice and will revamp my bio.

lizablau
Community Member

Sorry, I misunderstood. Your first paragraphs of this thread seemed to complain that you were receiving much less work than you used to, and concerned it was affecting your JSS.  I didn't intend to be "mean spirited" or "pointed," but simply trying to help increase your chances of landing gigs by pointing out why your profile is missing vital elements that attract clients.  

 

In any case, apologies and best of luck to you. 

petra_r
Community Member


Sharon H wrote: I'm still not convinced the factors I mentioned don't carry any weight. Truly no offense intended, but your repetition of the comment "Neither factor has anything whatsoever to do with your JSS" doesn't mean anything to me. I just don't see anything in black-and-white to support your statement.

 Do you see anything in black and white that tells you that the weather in Rome doesn't have any impact on your JSS? Or that my cat killing a mouse won't lower your JSS?

 

Why in the world would Upwork make a list of all the things that do NOT affect it? That's just bizzare...

 

I understand that it is hard to trust the words of a random stranger on the internet, but I can categorically assure you that in this particular case it would be quite safe to do so.

 

You can contact Support and ask for your 6, 12 and 24 month scores. I think you will find that you have poor outcomes in your 6 month window and great outcomes falling out of your 24 month window makes them count more heavily.

 

 

skh0711
Community Member

Thank you, Petra. I will do that.

Hi Sharon,

 

I can confirm that neither proposals nor ratio of proposals and invites to contracts you complete affects your Job Success score. Only contracts that you accept are included in your Job Success score. 

 

You are correct that being active on the platform (submitting proposals or earning money) is one of the requirements for Top Rated program. It's not a requirement for having Job Success score though.

~ Valeria
Upwork

Thank you, Valeria.


@Sharon H wrote:

As I mentioned, I've read and reread the "Help" articles posted regarding JSS, and I'm still not convinced the factors I mentioned don't carry any weight. Truly no offense intended, but your repetition of the comment "Neither factor has anything whatsoever to do with your JSS" doesn't mean anything to me. I hope that you're right; I just don't see anything in black-and-white to support your statement.


Perhaps you missed this page: https://support.upwork.com/hc/en-us/articles/115006097327-Why-Did-My-Job-Success-Score-Change

 

Where it says, in black and white:

 

Your Job Success Score drops when one of the following happens between updates:

  • You receive poor public or private feedback from one or more clients.
  • Jobs you completed in the past are no longer considered because they are outside the score's time frame.
  • Jobs with no earnings or no feedback become counted in your score, either because they were closed or because several months have passed since you received a payment.

JSS is only calculated on actual contracts. Not proposals, not interviews, nothing else.

 

Your profile shows that your last closed contract had less than perfect feedback in the Skills, Quality, and Communication categories. It is likely that client rated you lower in private feedback, which is the scale of 1-10 of whether they would recommend you. You also have a number of contracts with no feedback. These are the most likely causes of your score being less than 100, along with older jobs falling out of the 6, 12 and 24 month windows.

tlsanders
Community Member

Sharon, there is a practical way in which a lower number of jobs can impact your JSS, and it may be what you're experiencing now. The fewer jobs you have, the more impact one negative rating will have. (One bad score out of five obviously carries more weight than one bad score out of 100). 

 

In the past six months, you have two jobs with no feedback and one with mediocre feedback. You have roughly 13 jobs in the past six months (depending on the exact dates some of your 9/17 contracts ended), which means you had less-than-stellar outcomes on 23% of your jobs during that time period. If you had more jobs, those three blips would have much less impact.

Thanks, Tiffany. I truly appreciate your comments. They're the most considerate and helpful I've received so far, and I agree with you.

 

I just went back and looked at the number of jobs I've had in the last six months to two years and counted the number of jobs with no feedback. Doing that, I came to the same realization you just shared. I've been doing this for so long and have so many jobs under my belt, that I stopped paying attention to some of these stats.

 

It's frustrating because even though my clients convey in their messages that they're happy with my work, and even though I politely encourage them to leave me favorable feedback if they're happy and to be up front with me if they have concerns so that I can work with them to iron those out, every now and then I still get a client who just doesn't leave me any feedback. 

 

I was also sad to see that my most recent client left me less than stellar feedback because looking again at all our communication, she conveyed she was really happy with what I'd done. Plus, when you give someone a 4-star rating, you're rating them as "excellent." My newest client is new to Upwork and probably thought that rating me as excellent was a great rating--which it is, until you start figuring up the stats, etc. 

 

Anyway, sorry for the long response, but what you said really made sense and I wanted to thank you.

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