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chan_masih
Community Member

An Error Occurred: Internal Server Error

Hi We can't complete your request now

Please try again later. 
To report this problem, click here.

For availability updates, visit our site status page.

Error 500 (A)
Trace ID: 4dcec6fa4b0cca8c-LHE

Please fix this error as soon as possible.

ACCEPTED SOLUTION
chan_masih
Community Member

Now upwork is active.

 

 

View solution in original post

23 REPLIES 23
07960f82
Community Member

Hi - I am able to see the help page as a logged in user, but when I return to the main page to look at active jobs or messages, I do see "We Can't Complete Your Request Right Now".  Error code as follows:

 

Error 500 (A)
Trace ID: 4bda5e336fe35ea0-TPA

allantaylorart
Community Member

Hello,

 

I just made an account, it has been approved, but now I can't connect anymore via chrome browser or iphone app, I get this msg Error 500 (A)
Trace ID: 4dceccfdaa13ac94-OTP

 

Can you please help me?

 

Thanks in advance.

 

BR Allan

Active Incident (Partial Service Disruption)

 

UpWork is temporarily unavailable for some users on both Web & Andriod app. 

 

Some components like Getting Paid, Finding work etc are not working. You can check the status here https://status.upwork.com/

 

Thanks & Love,

Wak

muhamd_asim
Community Member

HELLO TEAM UPWORK

 

I don't know what happened I was browsing through the jobs posted and suddenly this happened?

 

An Error Occurred: Internal Server

 

I hope the website in the incognito mode it's working fine but when I log in to my account this happen?

 

Please see the attached file.

 

Same happened to me, when I browse job posted.... also when I checked my profile it has an error too

I am faced with the same issue.
It happened to me when I tried to loggin to my UpWork account.

Same happened to me.

boshoffirene
Community Member

Have the same...I got home last night and saw an email with an invitation to interview with an enterprise client. Could not log in. Send an email to the messaging in reply, telling the client the problem and that I would reply this morning. I log on this morning to reply to the invitation...and whallah! I cannot log in. Seems I may just have lost a new client but hey...this is how it goes.

trium
Community Member

I have the same problem since yesterday.

 

Please fix it ASAP, I thought it was a temporary problem with Upwork yesterday.. but it still occurs, and I need to access my account

spliter93
Community Member

I am having the same issue - Error 500 (A). When I click on "To report this problem, click here." link I get redirected to support page and  get Error 500 (O).
The issue persists on different browsers (incliding cleaning cookies and trying incognito windows) as well as Upwork android app. Please help.

peterlxb
Community Member

Me too. I just received an interview message. I was going to submit it, but only I got is this error:

 

We can't complete your request now

Please try again later.

To report this problem, click here.

 

For availability updates, visit our site status page.

 

Error 500 (A)

Trace ID: 4dced5143e6e98e1-LAX

 

 

And, not only this, reports page is down too.

cali-maxine
Community Member

I can't login and get an Error 500 (A) Trace ID: 4bdc70ae4e776e62-SJC

 

What can I do? already cleared cache and tried other browsers

 

minchenko
Community Member

I have the same problem right now.

Error 500 (A)
Trace ID: 4dcee6a34fec8d93-DME

Clearing the cache and cookies only partially helped, I was able to log in, but can't access any upwork pages aside from community with the same 500 error.

 

Is it in any way related to the amount of tabs opened at the same time?

silent_hunter143
Community Member

Hey Team Upwork, I'm unable to Login to my Profile because of the following

 

"Error 500 (A)
Trace ID: 4dcedb6cde4ad3f7-KHI"

 

Checkout the Screenshot.

I thought you'll update the Status Page before we get into such trouble, but the Status Page is flashing "Operational"

theai
Community Member

All good now don't actually thank you.)

5d916ac1
Community Member

Hello I'm trying to login with my account but keep getting this message

We can't complete your request now. Please try again later. To report this problem, click here.

Error 500 (O)

Request ID: XOph3KwdE9gAALfcjxYAAAAG

Pls help

chan_masih
Community Member

Now upwork is active.

 

 

Hi all,

 

Thank you for your patience. The incident we had earlier has now been fixed. You can check the current status here. Let us know if you experience any issues going forward.

 

Thank you.

~ Aleksandar
Upwork

Hello Team,

 

I got same issue.. 

Trace ID: 5229f3a6dff1d5ab-BOM

 

Thanks,

JIGAR

BojanS
Community Manager
Community Manager

Thank you for reaching out to us, Mittal.

 

I've escalated your account information to our support team. One of our agents will reach out to you directly to assist you with this concern. 

~ Bojan
Upwork
dd263f78
Community Member

Thanks Bojan,

 

Waitng for technical tem response..

3274dff2
Community Member

 

Got the same error..

 

We can't complete your request now

Please try again later.
To report this problem, click here

For availability updates, visit our site status page.

Error 500 (A)
Trace ID: 5379110c6942dd26-SIN

 

How do i solve this

Hi Shailaja,


One of our team members will reach out to you via ticket/email as soon as possible and assist you further with your account. Thank you.

~ Goran
Upwork
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