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18b805eb
Community Member

An Error When Upload Project Files

Hello

I can't upload project proposal attachment PDF files to a client. It was an error in uploading files and the message was "These files will be scanned and any active objects will be removed." Then I tried the following steps

- Optimize PDF with software available online

- Remove active objects from PDF with software available online

- Upload the file to Dropbox

- Convert PDF to JPG and upload

However, It has not been able to upload until now.
I checked the forum and found that many people are facing the same problem.
In the end, when I try to upload the PDF file given by the client through Upwork, the same error appeared. 
I was surprised that it couldn't be uploaded.
Please advise what should I do.
Attached are two project proposal attachment PDF files that cannot be uploaded.
 
 

 

3 REPLIES 3
23a3c150
Community Member

Hi! may i ask if what is your concern about you are uploading?

 

23a3c150
Community Member

i try to upload your Attachedment and i already open it. 

LuiggiR
Moderator
Moderator

Hi Wynn,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
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