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An activity code doesn't work when adding manual time



I have a new client, we agreed I can add manual time, as I am using a third party tracker. When I wanted to add manual time, a message appeared "this client requires activity code", so I chose the relevant one from the list and tried to save the time and it wasn't, so I'm left with an hour of work not recorded.


The manual time tracking in the contract setting s is enabled.


Today, as we speak, I tried to check if the time is tracked with a relevant activity code with an UpWork tracker, and it seems to be tracking it.


Client said the manual time option will be working. Is there a way to enable it? How do I enter the time I worked yesterday, which didn't save in the Work Diary?


Retired Team Member
Retired Team Member

Hi Magdalena,


One of our team members will reach out to you via ticket as soon as possible and will assist you further with your manual hours. Thank you.


~ Goran
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