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[hossamftw]

 Hello there,

I'm a freelancer on Upwork and I've got a new client a few days ago. He's new to Upwork and he's been trying to hire me for the last couple of days but all in vain.

He has a verified payment method. He also listed his full address. He tried to remove his credit card and then added and verified it again. However, he's still having the same problem. Please see the attached screenshot.

So, what shall he do now?

 **Edited for Community Guidelines**

[g_vasilevski]

Hi Hossam,

Please ask your client to reach out to our customer support directly and our team will assist him/her further. Thank you!

[hossamftw]

Hi Goran,

He's submitted a ticket to customer support. Is there anything we can do that shall speed up the process?

[g_vasilevski]

Hi Hossam,

Our team will assist your client directly on the opened ticket, thank you for your patience.