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codeitsmart
Ace Contributor
Abhishek G Member Since: Sep 20, 2018
1 of 5

Dear sir , 
Hope you are doing good . I just un-install my old upwork app and download new app which is with new features  https://www.upwork.com/blog/2019/04/upwork-new-android-app/ .
After logged in i got email from upwork "An unknown device or browser has been used to access your account"

so will you do my profile suspend ? you can find my queries in community section 
https://community.upwork.com/t5/Freelancers/Upwork-for-Freelancers-or-Upwork-android-app/m-p/588426#...

Please guide me . i just uninstall my old version and then re install new upwork app. did i violent your TOS . Then Why my mobile ip is showing different location ? I am now at my home  and its showing im navi mumbai which is bout 1000 km far away . Im kinda worried now hope you wont do suspend my account . i just want to inform you . 

nyrrielatienza
Community Guru
Riri A Member Since: Jul 21, 2018
2 of 5

Hi Abhishek,

 

We have discussed the plausible reasons why accounts get suspended on our site previously on this thread. As long as you don't do any of the reasons stated on that thread, you don't need to worry. Also I have replied to your previous question. Please check and review. Let me know if you need further guidance.

~ Riri
codeitsmart
Ace Contributor
Abhishek G Member Since: Sep 20, 2018
3 of 5

 know its just lil bit scared . because after geting those msg may be upwork will feel im misusing or doing some thng wrong so thay may be suspend accounts .. 
i wonder why upwork geting wrong gps . hope due to this upwork or safety team wont do anything . when i got these mail i was worried . every time if you get different location so obvious u will feel im doing some thing wrong . hope you mark my comments and safe my profile Smiley Happy

codeitsmart
Ace Contributor
Abhishek G Member Since: Sep 20, 2018
4 of 5

 I just install new apps few mins ago , but i got these msg , which im rilly worried k upwork dont suspend my account . i also opened a ticket Upwork Support request (#25395344) where i informed when i install new apps and logged in it showing my Location which they detect which is far far from my home ( where i am now ) Please madam guide me without any harm

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
BEST ANSWER
5 of 5

Abhishek G wrote:

 know its just lil bit scared . because after geting those msg may be upwork will feel im misusing or doing some thng wrong so thay may be suspend accounts .. 


Nonsense. There is no need for such ridiculous hysteria.

The email is simply to alert you that something unusual happened (you logged in with the new app) and the location thing is normal as it does not track your exact location, it does not work with GPS, it takes the location of your ISP, so just calm down.

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