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An unknown error has occurred - Desktop Login fail

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Active Member
Maximilian K Member Since: May 19, 2020
1 of 24

Hello, I am unable to login to the desktop app. I tried various options (with Google login credentials, then switched off Google Account under connected services, Upwork username and password, email and password). Nothing works and I always get the same status: An unknown error has occurred. Please help me to fix this. I also installed the latest version today, etc.

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
2 of 24

Hi Maximilian,

 

Could you please refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them? 

 

Thank you!


~ Bojan
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Maximilian K Member Since: May 19, 2020
3 of 24

Hello Bojan, thanks for the fast reply. I tried the solution given in the help article but the problem still occurs.

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Bojan S Moderator Member Since: Mar 9, 2018
4 of 24

I'm sorry to hear that, Maximilian. Could you please share your OS version so that we can assist you accordingly? Thank you!


~ Bojan
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Maximilian K Member Since: May 19, 2020
5 of 24

Windows 8.1

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Bojan S Moderator Member Since: Mar 9, 2018
6 of 24

Thank you for following up, Maximilian. One of our team members will reach out to you directly via a support ticket to further assist you with this issue. 


~ Bojan
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Maximilian K Member Since: May 19, 2020
7 of 24

Thank you very much, Bojan. 

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Oleh S Member Since: Dec 17, 2018
8 of 24

Hi,

 

Same issue, cannot ;login.

 

Support ticket still did not help me.

 

Latest win update, latest version of Upwork app (tried beta as well). win 10 x64.

 

TIA.

 

Br,

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
9 of 24

Hi Oleh,

 

I`m sorry about the inconvenience this had caused you. Our team will assist you further as soon as possible directly on your ticket. Thank you.


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Stefano D Member Since: Jun 4, 2020
10 of 24

Hello, I have the same problem.

Could you please provide assistance?

Thank you very much.

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