May 19, 2020 09:30:29 AM by Maximilian K
Hello, I am unable to login to the desktop app. I tried various options (with Google login credentials, then switched off Google Account under connected services, Upwork username and password, email and password). Nothing works and I always get the same status: An unknown error has occurred. Please help me to fix this. I also installed the latest version today, etc.
Solved! Go to Solution.
Jul 9, 2020 02:34:43 AM by Muhammad N
No, tried everything. Removed, clear cache, reinstalled app and the same error occurred.
Jul 9, 2020 02:39:57 AM by Goran V
Hi Muhammad,
One of our team members will reach out to you via ticket as soon as possible and assist you further with the Desktop app. Thank you.
Aug 6, 2020 08:18:34 AM by Muris H
Hi guys.
I have a problem with W10 - UP Desk App.
Any assistance would be great!
Thanks
Mu
Aug 6, 2020 09:19:52 AM by Bojan S
Hi Muris,
Could you, please refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them?
Nov 13, 2020 01:10:46 AM by Abid U
Hi! I am having the same Problem, I tried disconnecting the google loging by going to the connected services but it turns out I was not connected with google in the first place so kindly guide me what to do next as I read all the posts and it was saying to disconnect google services! Thank you!
Nov 13, 2020 01:37:23 AM by Goran V
Hi Abid,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your Desktop app. Thank you.
Jul 9, 2020 05:40:00 AM Edited Jul 9, 2020 05:49:07 AM by Goran V
When i try to login and put my password in it tells me an unknown error has occurred? How can that be fixed?
**Edited for Community Guidelines**
Jul 9, 2020 05:50:18 AM by Goran V
Hi Monique,
Please try reinstalling the desktop app. If you`re still seeing the same error on your end, please let me know your about your operating system. Thank you.
Jul 14, 2020 03:36:46 AM by Carsten E
Hi,
I have the same problem.
"An unknown error has occurred"
On mac os.
Kind regards,
Carsten
Jul 14, 2020 04:10:13 AM by Goran V
Hi Carsten,
Could you please try the troubleshooting steps below and let me know if you`re still experiencing the same problem:
1.) Please exit the Upwork Desktop App from your system/device.
2.) Open the terminal app
3.) Then run this command> mv ~/Library/Application\ Support/Upwork{,.bak}
4) Then start again
Jul 14, 2020 04:27:39 AM by Carsten E
Jul 14, 2020 05:16:08 AM by Goran V
Hi Carsten,
Our team reached out to you via ticket to assist you further with the desktop app. Thank you.
Feb 24, 2021 11:28:57 AM by Muhammad A
facing the same issue. I think this is soem kind of BUG in the system
Feb 24, 2021 11:27:57 AM Edited Feb 24, 2021 11:42:15 AM by Muhammad A
Hi,
I am unable to login Upwork Desktop app. It asks for a security check access but it won't complete. The security check access also happens in my browser but after I solve gotcha it allows me to login. But I can't login my Desktop App.
Kindly help me in this regard.
Thanks
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