An unknown error has occurred - Desktop Login fail

[conversionizers]

Hello, I am unable to login to the desktop app. I tried various options (with Google login credentials, then switched off Google Account under connected services, Upwork username and password, email and password). Nothing works and I always get the same status: An unknown error has occurred. Please help me to fix this. I also installed the latest version today, etc.

[naumandev]

No, tried everything. Removed, clear cache, reinstalled app and the same error occurred.

[g_vasilevski]

Hi Muhammad,

One of our team members will reach out to you via ticket as soon as possible and assist you further with the Desktop app. Thank you.

[mulynx]

Hi guys.

I have a problem with W10 - UP Desk App.

Any assistance would be great!

Thanks

Mu

[BojanS]

Hi Muris,

Could you, please refer to this help article for troubleshooting tips and let us know if you still experience issues after applying them? 

[abidrozdar1]

Hi! I am having the same Problem, I tried disconnecting the google loging by going to the connected services but it turns out I was not connected with google in the first place so kindly guide me what to do next as I read all the posts and it was saying to disconnect google services! Thank you!

[g_vasilevski]

Hi Abid,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your Desktop app. Thank you.

[hollins-monique]

When i try to login and put my password in it tells me an unknown error has occurred? How can that be fixed?

**Edited for Community Guidelines**

[g_vasilevski]

Hi Monique,

Please try reinstalling the desktop app. If you`re still seeing the same error on your end, please let me know your about your operating system. Thank you.

[carstenesd]

Hi,

I have the same problem. 

"An unknown error has occurred"

On mac os.

Kind regards,

Carsten

[g_vasilevski]

Hi Carsten,

Could you please try the troubleshooting steps below and let me know if you`re still experiencing the same problem:

• 1.) Please exit the Upwork Desktop App from your system/device.

• 2.) Open the terminal app

• 3.) Then run this command> mv ~/Library/Application\ Support/Upwork{,.bak}

• 4) Then start again 

[carstenesd]

Hello,
I can access the App now.

However, when tracking time it only makes a screenshot from my Desktop
without any applications.

Under Security & Preferences, it is allowed in automation however, I cannot
add Upwork in Screen Recordings.
See attached screenshots for reference.

[g_vasilevski]

Hi Carsten,

Our team reached out to you via ticket to assist you further with the desktop app. Thank you.

[d7d69078]

facing the same issue. I think this is soem kind of BUG in the system

[d7d69078]

Hi,

I am unable to login Upwork Desktop app. It asks for a security check access but it won't complete. The security check access also happens in my browser but after I solve gotcha it allows me to login. But I can't login my Desktop App.

Kindly help me in this regard.

Thanks