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Any Moderators Available?

Active Member
Jo Angelo O Member Since: Sep 26, 2017
1 of 13

Any moderators available?

Community Guru
Preston H Member Since: Nov 24, 2014
2 of 13

Respectfully, you may not come to the Community Forum and use it to bypass procedures and get it to work as a Chat Support system all your own.

 

If you have a question that has not been addressed in the Forum, you may post your question here.

 

Or you may create a Customer Support ticket in the appropriate place.

Moderator
Avery O Moderator Member Since: Nov 23, 2015
3 of 13

Hi Jo, 

Is there anything I can help you with today? Feel free to post your question on this same thread so that our team, and the Community can assist you. 


-Avery
Untitled
Active Member
Jo Angelo O Member Since: Sep 26, 2017
4 of 13

Hello, I need your help. My account has been suspended financially. Can you help me to fix it? I already sent the work to the client and he said that I did a great job. The reason it got suspended is because the client complained that I was unresponsive but again as i've said were all good now. I recieve an email from upwork mediation specialist and I responded to them and I also provided the proof of my work but I still didnt get any replies and my account is still suspended. The client also responded to the email stating that everthing is all cleared up. I can snd the screenshots of iur convo as well as the email if you need it. Thank you

 
 
 
 
Moderator
Avery O Moderator Member Since: Nov 23, 2015
BEST ANSWER
5 of 13

Hi Jo, 


Kindly reach out to the team through this support ticket, and update the ticket with more information so that the team can review your account, and lift the temporary limitation to your account. 

If you have other questions, you can post it on the same ticket thread and the team handling your case will assist you further. 


-Avery
Untitled

View solution in original post

Active Member
Jo Angelo O Member Since: Sep 26, 2017
6 of 13

I tried opening the ticket but I don't see any options where I can make an update. Also the status of the ticket says that its solved but my account is still suspended.

Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 13

Hi Jo,

 

I can see that you`ve opened a ticket and our team will assist you further as soon as possible on your new ticket. Thank you.


Untitled
Active Member
Jo Angelo O Member Since: Sep 26, 2017
8 of 13

still didn't get any response though. Smiley Sad

Community Guru
Petra R Member Since: Aug 3, 2011
9 of 13

Jo Angelo O wrote:

still didn't get any response though. Smiley Sad


Give it 24 to 48 hours

Community Guru
Pat M Member Since: Jun 18, 2016
10 of 13

Jo Angelo, to assist you in putting this in proper perspective---there are over 2 Million; yes Million, Freelancers on this platform.  Of course not everyone requires assistance at the same time, but most probably numerous individuals are at any given time.  

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