Any Moderators Available?

Jo Angelo O · May 8, 2019 07:50:59 PM

Any moderators available?

Preston H · May 8, 2019 08:15:13 PM

Respectfully, you may not come to the Community Forum and use it to bypass procedures and get it to work as a Chat Support system all your own.

If you have a question that has not been addressed in the Forum, you may post your question here.

Or you may create a Customer Support ticket in the appropriate place.

Avery O · May 8, 2019 08:19:10 PM

Hi Jo,

Is there anything I can help you with today? Feel free to post your question on this same thread so that our team, and the Community can assist you.

-Avery

Jo Angelo O · May 8, 2019 08:55:41 PM

Hello, I need your help. My account has been suspended financially. Can you help me to fix it? I already sent the work to the client and he said that I did a great job. The reason it got suspended is because the client complained that I was unresponsive but again as i've said were all good now. I recieve an email from upwork mediation specialist and I responded to them and I also provided the proof of my work but I still didnt get any replies and my account is still suspended. The client also responded to the email stating that everthing is all cleared up. I can snd the screenshots of iur convo as well as the email if you need it. Thank you

Avery O · May 8, 2019 10:26:55 PM

Hi Jo,

Kindly reach out to the team through this support ticket, and update the ticket with more information so that the team can review your account, and lift the temporary limitation to your account.

If you have other questions, you can post it on the same ticket thread and the team handling your case will assist you further.

-Avery

View solution in original post

Jo Angelo O · May 8, 2019 10:45:36 PM

I tried opening the ticket but I don't see any options where I can make an update. Also the status of the ticket says that its solved but my account is still suspended.

Goran V · May 8, 2019 11:24:56 PM

Hi Jo,

I can see that you`ve opened a ticket and our team will assist you further as soon as possible on your new ticket. Thank you.

Jo Angelo O · May 9, 2019 06:12:52 AM

still didn't get any response though.

Petra R · May 9, 2019 06:24:44 AM

Jo Angelo O wrote:
still didn't get any response though.

Give it 24 to 48 hours

Pat M · May 9, 2019 06:34:42 AM

Jo Angelo, to assist you in putting this in proper perspective---there are over 2 Million; yes Million, Freelancers on this platform. Of course not everyone requires assistance at the same time, but most probably numerous individuals are at any given time.