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iaabraham
Member

Anyone else affected by the 0% long-term clients bug?

Yesterday it was almost 30%, and today it's all gone. I've been told it's a bug that they're working on, but has anyone else had the same problem?

24 REPLIES 24
ago_g
Member

@ Isebelle

 

It must be showing up for some people only. Or you get to be the lucky one in all this!! Smiley LOL

 

I just looked at mine and it's there as always. Mine hasn't changed for a couple of months now. I'd be worried about mine if I was certain it didn't increase my wifi signal strength!! hahahahahaha

a_kazleva
Member

I have 0% even though I have three clients that should be considered as long term by now. It has never changed for me.

jbampton
Member

Long-term clients 0%

 

Mine says that.

 

That has to be a bug...

kochubei_valeria
Community Manager
Community Manager

Hi All,

 

We have had some reports about the same issue and it's been escalated to our engineers. They will investigate it further.

 

Thank you for sharing your observations.

~ Valeria
Upwork

Thanks Valeria, I just hope it doesn't affect JS.

I am having the same issue with the 0% long-term client for awhile, but my stats and job success score is so "off" I am just ignoring it.

 

EDIT: Changed my mind about ignoring it since I am showing 0 long term clients, which is not correct. According to the JSS blog post, the score does take into long term contracts.   

jefframlee
Member

I only have one client that I've been working with for over 3 months, as of June 24, but I still have 0%.

lanwanman
Member

1) My Stats page 7:30AM, Tuesday, June 30, 2015 (UTC-05:00) Eastern Time (US & Canada): "Our sincere apologies, but this page is temporarily unavailable. Check back soon."

 

2) Also, still no header navigation or footer on the new message system page. The old version is still available here: https://www.upwork.com/message-center/inbox/# New message system is a hindrance not an improvement.

 

3) Freelancers' My Jobs and search for the best jobs and quality clients; and clients' search for freelancers still produce useless results.

 

4) "Top Rated" program perks appear non-existent.

 

5) Unnecessary recurring orange circle indicating new notifications exist, yet all notifications had been previously read.

 

6) No improvements evident with customer support.

 

This site is hilarious! Or is it ridiculous?

Ron aka LanWanMan
iaabraham
Member

Any update on this? Mine's still showing 0%, and I don't want it to affect my JS when it's updated next week! (PLEASE, don't tell me that it won't affect my stats.)

Mods - Valeria? Please?

Mine drops from 50 to 46 point by point which it should not to be and in this period of time I have 3 repeated clients its just work oposite for me.

 

I was at 50% i got 3 repeated clients it should increase instead of  decrease.

 

Edit to Add

 

I just visit the My Stats page again and I am at 44% now just surprised from the mad robot.

spiderwisp
Member

Same exact situation here. I'm showing 0 long-term clients, despite the fact I have several clients on Elance I've worked with long term.

Also, many of these clients will close the job after a project is complete and start a new job. I wonder if this factor is even considered in the metric.

I also wonder about clients who were so pleased with my work they kept me on long after the completion date with new tasks, and how that is going to affect my Upwork ratings.

Hi Tim,

 

Long term client is any client who has hired you on one or multiple contracts in period of three months. I believe that UpWork is having some issues displaying the percentage for long term clients, as mine is still at 0%.

 

Long term clients donโ€™t have negative effect on your JS, however if you have them they can have a positive one.

I believe in the last part of your post (correct me if I am wrong) you are asking about the deadlines indicated on the job offer/milestone. If that is your question then you should know that these dates are irrelevant and submitting work or working after those dates has no effect on your JS. There are several useful threads here on the JS so it might help you if you read some of them.

"Long term client is any client who has hired you on one or multiple contracts in period of three months."

I find this incredibly baffling.... does this mean if I work for a client for 12 months on the same contract they do not count as "long term"?


@Tim H wrote:

"Long term client is any client who has hired you on one or multiple contracts in period of three months."

I find this incredibly baffling.... does this mean if I work for a client for 12 months on the same contract they do not count as "long term"?


The answer to your question is in the quote. Any contract or series of a contracts with the same client that goes on for 3 months or longer will count towards your long-term clients. 

kochubei_valeria
Community Manager
Community Manager

Hi Isabelle and others,

 

I apologize that it takes longer than expected to resolve this issue. We are checking regularly with our engineers and they are still investigating the problem.

 

We appreciate your patience.

~ Valeria
Upwork

Hi Valeria,

 

Do you have an update for us? This is a really frustrating bug, especially since I don't know how it affects JS and JS will be updated on Sunday. Can you confirm that it won't affect our stats?

Hi Isabelle,

 

This issue is still in progress, unfortunately. It shouldn't affect your Job Success score however, since no long-term relationships do not count against it.

 

Sorry about the inconvenience.

~ Valeria
Upwork

@ Isabelle,

 

As Valeria said, it shouldn't; but that depends on if, and how much long-term contracts were providing to your score. Since having long term projects is a + to the score, then if that is zero in the calculation it would reduce the original score you had (though not an actual negative, but a missing value).

 

Hopefully the problem is just on the front end (cosmetic) and not the actual database; then it would not matter.

---- easy like Sunday morning ----

Valeria - exactly what Setu suggested is my concern. If long-term clients do have a considerable weight for JS, then mine will decrease.

@Setu - yes, let's hope it's a front-end issue. Since you are the expert, is there something in the source code I can look for to determine this? (I hope that's not against forum rules.)

Isabelle Anne,

 

Remember that your JS score is the best of three historical snapshots. If it has been consistent over time, a short-term dip in the most recent snapshot shouldn't affect you beyond possibly precluding an improvement.

 

Best,

MIchael

@ Isabelle

The formula for the calculations related to your JSS is done on the "back-end" with mostly hidden data. So there would be nothing for you to find that is related to this, by looking in the source code.

 

As Michael suggests, there should not be any great change caused from its absence in the calculation. However I understand you would want all of your score to be shown, since you earned it. Also for most people, it is usually the shortest time frame that shows the highest score; so you would want that displayed when possible.

---- easy like Sunday morning ----

Hi Setu,

Apparently 0% long term clients does reduce JS score - mine dropped from 97% to 91%. And it has nothing to do with finished jobs, secret / hidden feedback - it is a bug, and it's a serious one.

I reported it almost 2 weeks ago, and, of course - nothing has been done about it.

In other words you lost the +6% the long term contracts were providing. Just clarifying that it is not an actual reduction.

But yes, it need to be sorted out. You worked hard to earn the +6%.
---- easy like Sunday morning ----
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