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Anyone else having issues with Capture Active Monitor setting in the Tracker app?

roverup
Ace Contributor
Trevor C Member Since: Jun 11, 2019
1 of 2

Hey all, 

I've always had issues with the Upwork Activity Tracker when it is running in "Capture Active Monitor" mode on Mac OS and figured that its time to check if anyone else does too. I'm not sure exactly what is to blame here, but I always run with my applications on my big screen and the app's toolboxes, Upwork Tracker, and Upwork Chat on my small (laptop) screen. More often than not, the tracker will capture the small screen will all this irrelevant stuff, even if I am actively working on my big screen. Sometimes I can get it to grab the big screen, but it seems like a roll of the dice and eventually it just ends up stuck back on the small screen.

Any tips? I can switch to "Capture Both" but I'd rather try to figure this out. 

luiggi_rosado
Moderator
Luiggi R Moderator Member Since: Jul 3, 2020
2 of 2

Hi Trevor,

 

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi
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