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creativeher
Community Member

Anyone in Japan? My local bank denied transactions...

I tried twice to get paid through my local bank in Japan. But my bank has denied the transactions. I updated my bank account information but still my payment is rejected. This is really frustrating me.

 

If anyone can help me out, it will be great because Upwork just tells me I entered incorrect information and closes the ticket right away but my bank information is not incorrect!

ACCEPTED SOLUTION

Hi Saori,

I have already escalated your concern to our team in charge of payments, after they have investigated this from our end they will contact you directly on your ticket.

 

~ Goran
Upwork

View solution in original post

4 REPLIES 4
g_vasilevski
Retired Team Member
Retired Team Member

Hi Saori,

 

You can reopen your ticket at any time just by posting your comment on it and our team will assist you further on it. 
Since private details are involved one of our team members will assist you on your ticket shortly.

~ Goran
Upwork

I need someone who actually understands what information Japanese banks need because I entered all the information Upwork asks for the payment method but my payment gets rejected.

Hi Saori,

I have already escalated your concern to our team in charge of payments, after they have investigated this from our end they will contact you directly on your ticket.

 

~ Goran
Upwork

Thanks Goran, I really need this fixed before the year ends.

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