Dec 13, 2018 12:23:12 PM by Farhan I
Is there any one who had suffered unauthorized refunds from there accounts in favor of client, no dispute and no alarming signals but one Madiation where mutually 50% refund was already agreed and all done.
Might be I am the only one or any help what should I need to do for the extra 50% unauthorized refunds issued in favor of client.
Note I am saying un-authorized as I never authorized the refund to client and my account had gone into negative state for this reason. Isn't this funny?
Dec 21, 2018 05:31:47 AM by Farhan I
This is pretty annoying, and how could this happen when its been over 4 months on the last work.
I was having a problem with client as he was asking for more than many things outside the agreed work and once clash started, he pulled a 100% chargebacks?
Doesn't upwork provide guarantee on payments? or its just to satisfy lazy peoples and upwork can't protect false chargebacks? Even where mediation team made both agreed on 50% refund instead of 100%?
I believe upwork needs to clarify a statement on this issue. I have no hope for a good response from upwork but lets see.
Dec 21, 2018 08:57:15 AM by Richard W
Hi Farhan. Only hourly jobs are protected against chargebacks. IF you meet ALL the requirements for hourly protection, then Upwork will take the loss from the chargeback. On fixed-price jobs, the loss from a chargeback is normally passed on to the freelancer.
To me it seems grossly unfair that Upwork doesn't involve the freelancer in defending against the chargeback, by telling the freelancer what the complaint is and giving the freelancer a chance to provide a statement to be passed to the credit card company. That said, I don't know how the chargeback system works from the point of view of the merchant, i.e. Upwork in this case. I once made a successful chargeback of my own against a scamming internet vendor, and of course I had to give my bank good reasons for the chargeback. I assume these reasons were passed on to the merchant who (if genuine) could have defended against them. Althought technically Upwork may be the merchant, in practice it's the freelancer who is obliged to return the money, so it seems like natural justice that the freelancer should be told the reasons for the chargeback and have a chance to respond to them.
Dec 21, 2018 10:03:15 AM by Farhan I