Apostrophe Not Rendering Properly in Profile

[browersr]

For some reason apostrophies (contractions, possessives, etc. ) are no longer rendering properly when viewing a profile. It looks to be a web escaping issue. For example  client's  becomes client's

I have checked this on Chrome (which I normally use) as well as Edge and both produce the same incorrect results.

Obviously this looks bad, so hopefully someone can investigate and resolve ASAP.

Screen capture from my profile: 

[JoanneP]

Hi Scott,

I have escalated your concern to the team for investigation, and one of our agents will also reach out to you via a support ticket. 

[browersr]

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Joanne Marie P wrote:

Hi Scott,

I have escalated your concern to the team for investigation, and one of our agents will also reach out to you via a support ticket. 

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Thanks, Joanne. They have indicated they are looking into it. 

[staylorphoto]

Hello,

I recently updated my profile text. When I went to check out the public view of my profile, all contractions had been butchered. Example:

"I'm experienced in..." displayed as

"I$#($*m experienced in..."

Thoughts? Has anyone else had this issue? 

I've since edited the text of my profile to avoid use of contractions, but this is pretty embarassing.

[JoanneP]

I have also escalated this to our team, Stephen. One of our team members will also reach out and assist you directly via ticket. Thank you. 

[qazidaud]

Hello,
I updated profile overview and after saving, all the '&' characters turn into "  &   ". I have tried editing it and deleting those extra characters that appear out of no where but after saving it they appear again.
I think it is some sort of a glitch if any one can help me in fixing it that would be great!

[JoanneP]

Hi Qazi,

Thanks for reporting this to us. I've also escalated your concern to our team, and one of our agents will reach out and assist you directly. 

[imagibazaar]

Hi, I'm also having this problem on my profile. If you could put me in touch with a service representative, that would be fantastic. Thank you. 

[BojanS]

Hi Thomas,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.

[browersr]

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Bojan S wrote:

Hi Thomas,

Could you please clear your cache and cookies or log in with another browser to check if you`re still experiencing the same issue? Let us know if the issue persists.

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Bojan, I know you are speaking to Thomas but I can tell you that the problems persists across browsers as written in my OP. I've left mine so that UW could troubleshoot but it has been days with no movement. I am going to have to re-write that area shortly if this doesn't get resolved. This is not a cache and cookies problem.

Incidentally, I can see the issue when viewing Thomas' profile as well. 

[qazidaud]

Hello Bojan,
I did clear all the cookies and also tried editing overview in chrome incognito mode problem persists.
Also tried editing from mobile browser but the problem stays.

[wescowley]

This is happening even on Upwork generated text but only in the main panel, not the sidebar. Please fix it. This is a bit embarrassing. 

[gkhpqd]

When I try to save changes in my profile overview, every apostrophe in the text block is changed to a string of symbols and numbers. For example: "I'm" is changed to "I'm"

Am I doing something wrong? Thank you in advance!

[NikolaS]

Hi Grace,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[researchediting]

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Nikola S wrote:

Hi Grace,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

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Nikola, no one seems to have told you that this is a widespread system error. Perhaps you need to update your script for this problem.

[8aa82664]

Hi, All apostrophes in my profile have been replaced with ' I see this seems to something many people are experiencing. Could you please help?

Thanks!

[versailles]

So Upwork, are you guys still trying to hire a freelancer to help you fix this bug or are you just happy with & being displayed instead of &s?

Which one is it? It's been few days now.

(Please leave me alone with your caches and your cookies and whatnot.)

[prestonhunter]

This problem is especially aggravating for Upwork users whose names consist entirely of apostrophes, ampersands and semicolons.

[petra_r]

I edited my profile to eliminate all badly rendered bits.

VERY irritating to have to do so though

[rahulsharma108]

Hi, there.

I hope everyone who is reading this is doing well. I need a help regarding my profile overview. The first paragraph of my profile overview is this -:

'Are you looking for an all-round social media manager, who can manage social media platforms for you, create visual content (dynamic & static) for them, make a working strategy for the growth of your brand, generate leads and create optimal sales funnels ?'

Now you can see this strange word 'amp;'  just after 'dynamic &'.  This word is inside my profile overview for more than 5-6 times. I have tried editing my entire overview many times but it is not getting removed. Please help me with this. Thanks, in advance,

Regards,

Rahul Sharma.

[NikolaS]

Hi Rahul,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[rahulsharma108]

Thank you very much for reaching out to me.

[5c316400]

I'm having the same problem where the apostrophes all change to &#039. Could I get some help fixing this?

[LuiggiR]

Hi Melissa,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[versailles]

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Luiggi R wrote:

We'll have one of our agents reach out to you via a support ticket to further assist you.

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We don't want one of your agents to do anything. We want one of you devs to permanently fix this bug!

[kochubei_valeria]

Hi All, 

We understand that it's important for freelancers that their profiles are displaying properly. This issue has already been prioritized by our engineers and they will be fixing it as soon as possible. Once it's fixed, we'll be updating this thread and support tickets associated with this issue.

Rene and Michael, I understand that some users prefer not to have support tickets created for them when they report bugs. However, it doesn't only help us keep track of and provide an update for all the reports (even for users who may not frequent the Community, subscribe and check on the thread) but also helps us with prioritizing and escalating issues internally. Thanks.

[researchediting]

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Valeria K wrote:

Hi All, 

We understand that it's important for freelancers that their profiles are displaying properly. This issue has already been prioritized by our engineers and they will be fixing it as soon as possible. Once it's fixed, we'll be updating this thread and support tickets associated with this issue.

Rene and Michael, I understand that some users prefer not to have support tickets created for them when they report bugs. However, it doesn't only help us keep track of and provide an update for all the reports (even for users who may not frequent the Community, subscribe and check on the thread) but also helps us with prioritizing and escalating issues internally. Thanks.

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That is a defective—indeed, rather silly—process. It would not be surprising for it to continue to be criticized as such.

[61bb82aa]

Hi! I'm very new to Upwork and just recently I noted that whenever I use the ' character in my profile overview, it gets changed to "'", no matter how many times I change it. I tried using the Upwork bot to figure out what I can do but it didn't help me at all. I'm not sure if this is the right location to post this, so if I'm mistaken, please let me know!

Thanks in advance!!

[f6a69b6b]

Hmmm...it seems Upwork has a profile editor issue.  Here I am trying to put my best foot forward in front of high paying clients and apostrophes (') come out as raw HTML code (&#39).  What's UP???

See orange and yellow highlights below in my profile.

[arishmahalvi]

Upwork keeps changing my Overview on my profile by adding random symbols to it everytime i refresh the page, eve after editing and correcting it. I dont understand and it's driving clients away from working with me. Please have this issue solved asap,

[BojanS]

Hi Arishmah,

We apologize for the inconvenience this caused you. This is a known issue and our engineers are looking into it. 

Thank you for your patience. 

[ellen_parker]

This keep happening to me too! Is this the same for all profiles? It's very frustrating!

[ellen_parker]

I think we should get free connects for this issue. I've looked through and it is only happening to some profiles.

We are losing out on work to other people, because our profiles look unprofessional/ are difficult to read. I've had far less invites to interview since this issue started. Please fix this issue urgently.

[jr-translation]

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Ellen P wrote:

I think we should get free connects for this issue. I've looked through and it is only happening to some profiles.

We are losing out on work to other people, because our profiles look unprofessional/ are difficult to read. I've had far less invites to interview since this issue started. Please fix this issue urgently.

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And they should suspend freelancers that include a link to their website in their profile.

[florydev]

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Ellen P wrote:

I think we should get free connects for this issue. I've looked through and it is only happening to some profiles.

We are losing out on work to other people, because our profiles look unprofessional/ are difficult to read. I've had far less invites to interview since this issue started. Please fix this issue urgently.

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Ellen, you can't have your website linked in your profile it will get you banned. 

[ellen_parker]

I didn't realise that thanks! I've deleted it now. Is that why I was getting the error text?

[musundioscar]

I'm getting these characters in my profile - '. I'm confused as to what's going. They keep coming up even after I edit them out. What's up?

[yitwail]

Oscar, that’s because you have apostrophes in your profile. You can try replacing it by copy pasting a right single quote character from a word processor.

[musundioscar]

Noice!

[AleksandarD]

Hi Oscar,

This is a known issue and our engineers are already working to resolve this. Let us know if you need further assistance with anything.

Thank you.