May 19, 2020 11:02:37 AM by Luka M
Hello everyone,
I have a problem regarding the Upwork time tracking app - it works for me for about a day or two and then suddenly I cannot track time anymore and the app shows that I have 0 working hours during the following week. I tried clearing cache, but that is not possible since when it asks me to exit time tracking to restart the app and clear the cache I cannot do it because when I press exit nothing happens. I have to uninstall and install the app again each time this happens and it is getting really frustrating. I always keep the app up to date so that should not be a problem.
If anyone can help me out with this, I would be really grateful as it takes me a lot of time to reinstall it every other day and it can also make someone change the preferred platform to work on (not saying that I will do that, just pointing it out).
Best regards,
Luka
May 19, 2020 11:43:51 AM Edited May 25, 2020 06:30:06 AM by Bojan S
Hi Luka,
Could you please try Troubleshooting tips shared in this help article. If the issue persists, please report it following the ''How do I report a problem?'' section of the previously shared Troubleshooting guide, and our team will assist you directly.
Thank you.
Jun 3, 2020 12:41:47 PM by Luka M
Hi Bojan,
Since the last update the app works without any problems!
Jun 3, 2020 02:08:47 PM by Bojan S
I'm glad to hear that, Luka!
Thank you for following up with this valuable feedback. Happy working!
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