Apply Now button is greyed out - why can't I apply for a job?

[1375bc91]

Hey guys I don't get it, everything is filled out and up to date... my account should be good to go but I can't apply for work.

I have 120 connects.

i already completed a job a couple months ago and got great feedback.

I can access all of my features it seems except applying for work.

What gives?

[luiggi_rosado]

Hi Carl,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[ibromodzi]

I'm facing the same issue now, did you manage to find a way around it? 

[andregutierrez22]

Hi Sikirullah,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[ibromodzi]

Thank you,  Andrea.

[0351edd5]

Hey! I'm facing the same issue.

I successfully completed a job a couple of days ago and I still have 48 connects and yet I'm unable to apply for any more jobs becuase the 'Apply Now' button is disabled (grey).

Could anyone please assist me with this?

Thank you!

[812dd08c]

Hi Marium,

I can see that the team has reached out to you via email with more information about the status of your account and further instructions on how to resolve the issue. Please don't hesitate to coordinate with the team by responding to the email and they will surely assist you accordingly. You may also access and review the ticket linked to your case here.

[0351edd5]

Hey Arjay!

Thank you for your response!

I have not yet received any email to respond to and I have been trying to respond to the ticket you have issued as well, but I am not sure how to. Could you ask your team to resend the email so that I can respond to it at my earliest?

Thank you!

Regards,

Marium

[812dd08c]

Hi Marium,

I've submitted a follow-up to the team handling your case and kindly expect an update with your ticket on this page or keep an eye on your email for further instructions. You can definitely coordinate with the team once you received the notification.

[e06b179e]

experiencing same thing and on top of that my customer service button is gone!

[812dd08c]

Hi Jeffrey,

We're aware of the issue you raised and are taking it seriously. We’ve escalated your post to a support ticket where one of our agents can assist you further. Please don't hesitate to access your ticket and coordinate with the team here to resolve the issue.