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edesignmk
Community Member

Approving milestone

I have sent the final files for payment request, but the client just write "thank you" and didn't released the milestone. We have completed the project and he was happy with the results, I just needed to send him the final files. 
So I guess he doesn't know that he needs to approve the milestone payment, or maybe he forgot to do that, and I will need to wait 14 days.
Do the clients are notified that they need to approve milestones?
Should I ask him to approve the milestone, or it's not professional? 

ACCEPTED SOLUTION
martina_plaschka
Community Member


Goran A wrote:

I have sent the final files for payment request, but the client just write "thank you" and didn't released the milestone. We have completed the project and he was happy with the results, I just needed to send him the final files. 
So I guess he doesn't know that he needs to approve the milestone payment, or maybe he forgot to do that, and I will need to wait 14 days.
Do the clients are notified that they need to approve milestones? No. They don't "have" to.
Should I ask him to approve the milestone, or it's not professional? No. Once you submit for payment, they pretty much know everything they need to know. 


 

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4 REPLIES 4
wlyonsatl
Community Member

Assuming the milestone is fully funded, I'd recommend just waiting either for the client to approve payment or for Upwork to automatically release the funds that are in escrow 14 days after your submission.

 

Don't re-submit the work to encourage payment by the client. That just re-starts the 14-day timeline for automatic payment.

Just wait.

 

I submit. Then I wait.

I don't send messages.


I simply wait to get paid automatically.

Or if the client releases payment manually, that is fine too.

I do the same as Preston. Thanks for this confirmation. 

martina_plaschka
Community Member


Goran A wrote:

I have sent the final files for payment request, but the client just write "thank you" and didn't released the milestone. We have completed the project and he was happy with the results, I just needed to send him the final files. 
So I guess he doesn't know that he needs to approve the milestone payment, or maybe he forgot to do that, and I will need to wait 14 days.
Do the clients are notified that they need to approve milestones? No. They don't "have" to.
Should I ask him to approve the milestone, or it's not professional? No. Once you submit for payment, they pretty much know everything they need to know. 


 

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