Jun 12, 2019 03:41:17 AM by Doma H
Hi community,
I have noticed an odd thing, since a while I'm unable to archive active proposals. While before it worked fine, now the button doesn't seem to work, there is no pop-up nor any action after clicking on it. Withdraw proposal works fine, but I have a couple of my interviews I would like to archive. Could someone maybe look into the issue or give me any advice? Thanks in advance
Solved! Go to Solution.
Jun 12, 2019 05:24:28 AM by Goran V
Hi Doma,
I checked this from my end and was able to see the Archive button.
Please try clearing your cache and cookies or logging in with another browser. If you`re still having the same problem please reach out to me via PM with more details about the proposals/interviews you`re referring. Thank you.
Jun 12, 2019 05:24:28 AM by Goran V
Hi Doma,
I checked this from my end and was able to see the Archive button.
Please try clearing your cache and cookies or logging in with another browser. If you`re still having the same problem please reach out to me via PM with more details about the proposals/interviews you`re referring. Thank you.
Jul 10, 2019 05:20:25 AM by Doma H
Thanks Goran! Deleting my cache worked, however, I've found that f I enable the "Don't warn me next time" tickbox on the archive pop-up the issue comes back (so I had to delete the cache again). When I leave the box unticked it continues to work fine. I'm on Chrome btw.
Jul 10, 2019 05:36:19 AM by Goran V
Thank you for the follow up Doma.
I will share the information with our engineering team for this to be investigated further and be checked that everything is working as designed.
Jul 10, 2019 05:42:21 AM by Mark F
I can second Doma's experience. You guys have a bit wrong in there somewhere when you close that dialog it then no longer allows you to archive projects.
Jul 10, 2019 06:13:56 AM Edited Jul 10, 2019 06:17:57 AM by Petra R
Almost invariably there is no need to murder your entire cache (which actually has a purpose!!)
Try a hard refresh (Ctrl + F5 on Windows) before resorting to extremes like clearing cache and killing all cookies.
I have not ever, once, encountered an Upwork issue that clearing cache or cookies cured when a hard refresh did not.
In other words: If a hard refresh doesn't fix it, cookie- and cache murdering probably won't either.
Somewhere in the depth of hell sits a technical service rep who first started that rumour that killing cookies and cache is some cure-all. It may fix stuff, but breaks all the cookies and cache are there for in the first place. In most cases it is entirely unneccessary and a simple hard refresh would do the trick.
Jul 10, 2019 06:26:55 AM by Mark F
Clearing the cache is the ctrl-alt-del of this era. It is right up there with...what browser are you using?
Jul 10, 2019 06:30:36 AM by Petra R
Mark F wrote:Clearing the cache is the ctrl-alt-del of this era. It is right up there with...what browser are you using?
Or: "Is it plugged in and switched on?"
Jul 10, 2019 06:36:22 AM by Mark F
However, I tried that and it didn't work.
I did it before in an private browser window. Still not clearing my cookies!
Aug 1, 2019 05:07:15 AM by Tom R
Hi Goran,
Using Chromes "Clear Browsing Data" worked for me. But when I immediately returned to Upwork to archive several jobs, I forgot to not check "Don't warn me again" resulting in the Archive button not working again. Thus, I had to do another "Clear Browsing Data" and all worked OK.
But why would this be an issue when the Cookies & Cache were cleared less than 60s ago?
FYI: It would sure be nice to have the option of selecting multiple jobs then apply Archive.
Thanks!
Tom
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