Oct 3, 2022 07:00:09 PM Edited Oct 3, 2022 07:02:39 PM by Matthew T
Hi! I'm relatively new to Upwork and am trying to navigate the JSS.
My situation:
My JSS dropped from 100% to 95% after a client closed a contract. I think the drop is from that one contract because it's the only contract I've closed within the past month, and this is the first time that my JSS has dropped.
The public feedback was 5 stars, so my guess is that the private feedback wasn't the best. I was disappointed since I thought the contract went well.
Two things that surprised me:
Two questions:
Oct 3, 2022 08:36:51 PM by Avery O
Hi Matthew,
I wouldn't be able to answer your first question. That is entirely up to you. But as you have found out, contracts without feedback will not affect your Job Success Score. Only contracts with public and/or private feedback will affect your score.
For your second question, the weight of the contract, public and private feedback given on the contract, and many other factors go into your JSS calculation. We won't be able to share information about any specific feedback, but you can check the explanation of how JSS is calculated here.
Oct 3, 2022 11:05:00 PM by Martina P
Yes, in principle. When you end a contract, it is less likely the client will leave feedback, but he still can if he wants to.