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Ishara's avatar
Ishara G Community Member

Attention Required! Cloudflare

I could see this error "Attention Required! Cloudflare" when I open my upwork desktop app.  And I'm getting this error after I answered the captcha "Due to technical difficulties we are unable to process your request. Please try again later"? How to resolve this?

 

100 REPLIES 100
Aleksandar's avatar
Aleksandar D Community Manager

Hi Isaiah,

 

I'm sorry to hear about the issues you are experiencing. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
Isaiah's avatar
Isaiah K Community Member


Well this was the response I got and I dont feel it was helpful at all, still has the same problem.


**Edited for community guidelines**

Bojan's avatar
Bojan S Community Manager

Hi Isaiah,

 

I apologize for the inconvenience this caused. The correct team is looking into this issue and will update you directly via your existing support ticket as soon as they have more information.

 

Thank you for your patience!

~ Bojan
Upwork
Aleksandar's avatar
Aleksandar D Community Manager

Hi Serhii,

 

I shared your issue with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

 

Thank you.

~ Aleksandar
Upwork
Iqbal Ahmed's avatar
Iqbal Ahmed C Community Member

Hello,

I solve this problem below two way:
 
1) Setup window of my Laptop
2) Change Laptop Internet connect IP address.
 
This is for your information please.
 
Thanks, 

 

Iqbal
 
Nick's avatar
Nick P Community Member

The only thing that helped me was to connect via other network and then
switch to the regular one. In my case I used smartphone as USB modem.

Hope that works for you.
Serhii's avatar
Serhii C Community Member

Thank you.

I guess you suggestion is helfull because I figured out that our network were compromised.

Will try.

Mobin's avatar
Mobin A Community Member

Having the same issue! Desktop app is asking for captcha but not showing any image! 

Showing this message!

"Please stand by, while we are checking your browser..."

Any suggestion that can help ? 

 

Mobin's avatar
Mobin A Community Member

If you are using android phone try using it as modem.  Once you login, go back to your old internet. That solved my problem.  Found this tutorial useful how to use smartphone as modem.  https://www.youtube.com/watch?v=_d5UdrEl0eQ

Aleksandar's avatar
Aleksandar D Community Manager

Hi Ashraful,

 

I'm sorry to hear about your issues with the Desktop App. I checked and it looks like you have a support ticket already so I'll follow up with the team and you can expect a response in a timely manner. 

Thank you.

~ Aleksandar
Upwork
Gabby's avatar
Gabby S Community Member

Same here, I could see this error "Attention Required! Cloudflare" when I open my upwork desktop app.

Andrea's avatar
Andrea G Community Manager

Hi Gabby,

 

We'll have one of our agents reach out to you via support ticket in order to assist you further.

 

Thanks!

~Andrea
Gabby's avatar
Gabby S Community Member

tHANKS

Gabby's avatar
Gabby S Community Member

Same here Upwork Time tracker when open then shwoing attention required clouldflare

Gabby's avatar
Gabby S Community Member

Help please  Upwork Time tracker when open then shwoing attention required clouldflare

Christian's avatar
Christian B Community Member

Hi how you fix this error coz im experiencing it right now.

 

Goran's avatar
Goran V Retired Team Member

Hi Christian,

 

Could you please share a screenshot of the error so that I can assist you further? Thank you.

~ Goran
Upwork
Huong's avatar
Huong H Community Member

Hi,

I've just encountered the same problem: the app didn't open and it requests capcha but no capcha appears. I have no way to log on the app

 

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Huong and Christian,

 

I shared your reports with our team and one of our agents will reach out to you via an email as soon as possible to assist you further. 

 

~ Nikola
Muhammad's avatar
Muhammad S Community Member

I am encountering the same issue. Elevery time I visit Upwork, it asks me to verify the captcha. Once the captcha is verified it takes me to upwork homepage but the page isn't loading properly. I have cleared cache and cookies, changed the browsers but nothing has worked for me. Kindly check that out.

Joanne's avatar
Joanne P Retired Team Member

Hi Muhammad,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne
Upwork
Duy Tung's avatar
Duy Tung P Community Member

Hello, I have encountered "Attention Required Cloudfare" with no Captcha showing and "Please stand by, while we are checking your browser..." screen just loading.
Please help me to fix this problem. Thank you in advance.

Aleksandar's avatar
Aleksandar D Community Manager

Hi Duy Tung,

 

I'm sorry to hear about that. Could you please share more information about the problem you're experiencing? Is it happening on your browser or the Upwork Desktop App? Have you tried clearing your cache and cookies (if it's on the browser) or reinstalling the app?

Thank you.

~ Aleksandar
Upwork
Duy Tung's avatar
Duy Tung P Community Member

Hi Aleksandar
It is happening on my Desktop App. I have tried clear cache and cookies, also re-installing the app but it is still the same on Desktop App.
I aslo encountering problem with ID verification on browser (though I have been switching between firefox and chrome but doesn't work out) which is stated that
"We are unable to complete ID verification at this time. Please contact support by visiting the Upwork Help Center to resolve this issue."
As files has been attached below.


Regards,
Duy Tung

Nam's avatar
Nam N Community Member

Hi Tung,
Can you try to connect through your mobile (4G) network?
It solved my issue before...