Jul 16, 2020 08:46:23 AM Edited Jul 16, 2020 08:47:22 AM by Ishara G
I could see this error "Attention Required! Cloudflare" when I open my upwork desktop app. And I'm getting this error after I answered the captcha "Due to technical difficulties we are unable to process your request. Please try again later"? How to resolve this?
Jul 30, 2021 09:50:39 PM Edited Jul 30, 2021 11:45:54 PM by Duy Tung P
Hi Nam,
Thank you so much, it worked now.
Do you have any ideas about the ID verification?
I persume that we have to wait for their approval whether we are allowed to be verified.
Jul 30, 2021 11:45:31 PM Edited Jul 31, 2021 01:21:55 AM by NikolaS N
Hi Joanne,
I have checked the ticket and sent back another request via agent, because the problem doesn't seem to work out. I have attached a file which this error show.
Please check it again.
Thank you in advance.
Regards,
Duy Tung
**Edited for Community Guidelines**
Jul 31, 2021 01:22:34 AM by NikolaS N
Hi Duy,
I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.
Mar 1, 2021 10:22:12 PM by Arsenty L
Hey there,
yes, I have the same problem with Cloudflare on my app - it stuck on captcha screen without captcha
Mar 2, 2021 12:32:52 AM by Joanne P
Hi Arsenty,
I've shared your concern with the team. One of our agents will reach out and assist you directly via a support ticket.
Mar 7, 2021 06:16:16 PM Edited Mar 7, 2021 07:09:40 PM by Nam N
I have the same issue. Can anyone help me?
---------------------
Updated:
I changed my DNS and contacted support. My issue is solved by changing the network.
Jun 15, 2021 09:14:47 PM by Le A
Hello,
I can not access my upwork desktop app, they asked to pass the captcha but after selecting several images it required to fill a captcha again.
Could you please help me?
Jun 16, 2021 12:29:18 AM by Pradeep H
Hello Le,
I'll have one of our customer support agents reach out to you directly to assist you further.
Thank you.
Pradeep H.
Nov 23, 2021 09:46:39 AM by Jose B
i'm having the same problem but in the browser. i try different browsers. i think is the connection. i try in other network and works fine. can any body help me?
Nov 23, 2021 10:49:58 AM by Andrea G
Hi Jose,
Someone from our team will reach out to you via support ticket in order to assist you further.
Jan 2, 2022 09:28:22 PM by Rajat K
Hi, I'm experiencing similar issues, could someone please check? This is very urgent!
Jan 2, 2022 10:44:50 PM by Pradeep H
Hi Rajat,
Thank you for your message. I am sorry to hear about the issue loading the website. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser or device. Feel free to message us if problems persist.
Thank you
Pradeep
Jan 2, 2022 10:56:36 PM by Rajat K
Yes, I have tried clearing the cache several times, some of the pages do work, but some pages still don't work like the "messages"
Also, tried using Internet explorer but this is what I see:
The website looks completely out of form.
Jan 3, 2022 01:05:40 AM by Pradeep H
Hi Rajat,
Thank you for your message. One of our team members will reach out to you via ticket as soon as possible and assist you further.
Thank you.
Pradeep
Feb 11, 2022 07:01:55 AM by Ahmed Aslam K
Hi Upwork Support,
I cannot access the Upwork desktop app (was stuck at Cloudflare screen, tried clear cache and restart after which I am stuck at this screen, refer to the attachment "Upwork Desktop App"). I also cannot access my messages via Upwork.com, the website shows me this screen, refer to the attachment, "Upwork.com messages". Please resolve ASAP as I cannot track my time and work on my client's project due to this.
Thanks
Feb 11, 2022 07:45:43 AM by Andrea G
Hi Ahmed,
Someone from our team will reach out to you via support ticket in order to assist you further.
Feb 11, 2022 09:06:26 AM by Ahmed Aslam K
Thanks for your reply, restarting the router solved it for me.
Mar 31, 2022 05:39:43 AM by Danish Z
I'm facing this same issue since yesterday. Can someone from the support team help me fix it, please?
Mar 31, 2022 06:49:25 AM by Andrea G
Hi Danish,
Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?
Apr 16, 2022 04:25:57 AM by Sonja A
Hi Upwork team,
Can you please assist to gain back access to my tracker? Last 5 hrs it says connection lost and when I restart the app I can't log in. I don't want to delete cache as 5 hours are not uploaded to my Work Diary.
Appreciate your assistnace.
Thanks,
Sonja