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Authentication problem - Lost my phone number

beb9e987
Active Member
Deepak T Member Since: Oct 2, 2020
1 of 16

Hi,

Authentication problem - Lost my phone number , can't login to my upwork account.
I lost my phone number. I need to change my number in my account but I can't access it because of OTP.
I can't even login to upwork community because of OTP
I'm posting this query from another account, because I can't login to my original account.
Account User name : **Edited for Community Guidelines**
 

Thanks,
Deepak 

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 16

Hi Deepak,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification code. Thank you.

~ Goran
Upwork
ab546be3
Active Member
Denny B Member Since: Oct 11, 2020
3 of 16

Hi Goran I am also having issue too and I will need to get this resolved asap as I cannot login into my account.

 

Kind Regards

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
4 of 16

Hi Denny,

 

I checked and it seems that you already logged in. Could you please let me know if you still need help with this?

Thank you.

~ Aleksandar
Upwork
ab546be3
Active Member
Denny B Member Since: Oct 11, 2020
5 of 16

Hi Denny Michael here I am trying to log into it with my email on my other account which is **Edited for Community Guidelines**

Here is a snapshot of what I see. I dont have that number anymore

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
6 of 16

Hi Denny,

 

One of our team members will reach out to you via ticket and email as soon as possible and will assist you further with your original account. Thank you.

~ Goran
Upwork
ab546be3
Active Member
Denny B Member Since: Oct 11, 2020
7 of 16

Ok Thanks 

ahmeddhus
Active Member
Ahmed H Member Since: Dec 28, 2020
8 of 16

I want to change my number because i lost it and i've got a new one

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 16

Hi Ahmed,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

 

Thank you for reaching out to us. 

~ Bojan
Upwork
ahmeddhus
Active Member
Ahmed H Member Since: Dec 28, 2020
10 of 16

I want to change my phone number because i lost it and i've got a new one

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