Jul 18, 2020 12:48:44 AM by Stephen M
Hey, just recently my phone got stollen and i have no access to my account settings as i can't receive a verification text. Is there a way i can solve the issue. I just need to change my phone number.
Jul 18, 2020 01:20:59 AM by Aleksandar D
Hi Stephen,
I shared your issue with the rest of our team and one of our agents will reach out to you directly via email to assist you further with your account.
Thank you.
Aug 19, 2020 09:16:36 AM by Suneil E
I have also similar problem with Stephen. I lost my phone around a month ago.There is no problem with Upwork login but I can't change account settings. I purchased new phone again and I need to change phone number to new one. Please help me.
Aug 19, 2020 10:13:54 AM by Bojan S
Hi Suneil,
One of our team members will reach out to you directly via a support ticket to assist you with updating your phone number.
Thank you for reaching out to us.
Sep 6, 2020 07:57:21 AM by Iam T
Sep 6, 2020 10:48:45 AM by NikolaS N
Hi Iam,
Thank you for reaching out to us. One of our team members will reach out to you via a email to assist you further.
Sep 9, 2020 10:13:54 AM by Martin B
Similar problem with me, i lost my phone a lot days ago and i not have Text message verification . I cant setting my account, help me please, i have a new number.
Sep 9, 2020 11:58:44 AM by Bojan S
Hi Martin,
We'll have one of our agents reach out to you via a support ticket to assist you with this request.
Thank you for reaching out to us.
Jan 20, 2021 07:15:27 PM by Joy B
Hi,
I am also having the same problem. I lost my phone and I can't receive the message verification. I tried replacing my phone number previously with the help of one of your agents but right now when I logged in, it says that the verification is sent to my previous number again not the new number that I added. Please help!
Thanks!
Jan 20, 2021 09:23:36 PM by Joanne P
Hi Joy,
I've escalated your request to our team. One of our team members will reach out and assist you directly via a support ticket. Likewise, an email will be sent to the email address associated with your account.
Feb 22, 2021 11:07:58 PM by Joshua G
Feb 22, 2021 11:16:01 PM by Goran V
Hi Joshua,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.
Jan 2, 2021 07:41:32 PM by Diego P
Jan 3, 2021 12:26:24 AM by Aleksandar D
Hi Diego,
Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?
Thank you.
Oct 12, 2020 02:54:33 AM by Aleksandar D
Hi Zaharov,
I'm sorry to hear about that. Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?
Thank you.
Dec 31, 2020 11:46:33 PM Edited Dec 31, 2020 11:54:25 PM by Aleksandar D
Hi I have lost my number and I have move aboroad.Now I cant login to my account without the sms verification.My account email is **Edited for Community Guidelines**.Please help!
Jan 1, 2021 12:04:32 AM by Aleksandar D
Hi Fazla,
One of our team members will reach out to you directly via email to assist you further with your account.
Kindly close your newly created account in order not to violate Upwork's Terms of Service.
Thank you.
Dec 7, 2020 08:30:52 AM by Tigran G
Hey guys, have the same problem, had to change the number months ago and now unable to access settings page...
Dec 7, 2020 09:35:40 AM by Andrea G
Hi Tigran,
Someone from our team will reach out to you via support ticket in order to assist you further with updating your phone number.
Thanks!
Dec 31, 2020 10:56:26 PM by Joanne P
Hi Timothy Bryan,
I've requested assistance from our team. One of our team members will reach out and assist you directly via a support ticket.
Mar 6, 2021 06:42:36 AM by Haysum Y
I've a same problem, I factory reset my phone and can't open my settings, please help!
Mar 6, 2021 08:22:17 AM by NikolaS N
Hi Haysum,
I shared your report with our team and one of our agents already reached out to you directly via an email to assist you further.
Jan 29, 2021 03:00:51 AM by Kidus T
I lost my authenticator app when I factory reset my phone now I don't have access to my settings page either. How can I get my upwork authenticator now? Please help.. can't even access my account settings because of it. Thank you.
Jan 29, 2021 03:01:44 AM by Aleksandar D
Hi Kidus,
One of our team members will reach out to you directly via email to assist you further with your account.
Thank you.
Feb 18, 2021 01:22:40 PM by Fedor R
Dear sirs,
My phone had memory corruption and phone was technically wiped, so I don't have my Authentication application anymore.
How do I get back access to my SETTINGS?
Can you disable 2 step verification method so I can acccess it and set it again (I will use SMS confirmation this time - probably).
Thanks in advance.
Fedor Rakic.
Feb 18, 2021 02:15:42 PM by Andrea G
Hi Fedor,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Feb 26, 2021 08:56:01 AM by Gerard P
Hi,
I no longer have access to my Google Authenticator app. Can I have some help, please?
Thank you.
Gerard
Feb 26, 2021 09:55:09 AM by Bojan S
Thank you for reaching out to us, Gerard.
One of our team members will reach out to you directly to assist you with your concern.
May 22, 2022 07:39:25 AM Edited May 22, 2022 07:41:21 AM by Sumaira F
Hi,
I have a similar situation. My phone recently got stolen. Please help me set up 2fa on my new phone.
Thanks
May 22, 2022 10:15:12 AM by Luiggi R
Hi Sumaira,
A Customer Support Team member has reached out to you through this support ticket to assist you further with your concern.
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