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Authentication problem - Lost my phone

a624a419
Active Member
Joshua A Member Since: Feb 22, 2021
11 of 32
Hi,
I also have the same issue.
I can no longer get the 6-digit authenticator codes.

Can you please help me fix it.
g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
12 of 32

Hi Joshua,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your code. Thank you.

~ Goran
Upwork
bd83b0d6
Active Member
Diego P Member Since: Jan 2, 2021
13 of 32
Hello I have the same problem with my freelancer account please reach out to me.
djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
14 of 32

Hi Diego,

 

Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?

Thank you.

~ Aleksandar
Upwork
omtoki
Active Member
Zaharov Member Since: Oct 12, 2020
15 of 32

I have the same problem. What i need to do?

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
16 of 32

Hi Zaharov,

 

I'm sorry to hear about that. Could you please send me a private message with the Upwork username or registered email address of the account in question so that I can check and assist you further?

Thank you.

~ Aleksandar
Upwork
a0cd1376
Active Member
Fazla R Member Since: Dec 31, 2020
17 of 32

Hi I have lost my number and I have move aboroad.Now I cant login to my account without the sms verification.My account email is **Edited for Community Guidelines**.Please help!

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
18 of 32

Hi Fazla,

 

One of our team members will reach out to you directly via email to assist you further with your account.

Kindly close your newly created account in order not to violate Upwork's Terms of Service.

 

Thank you.

~ Aleksandar
Upwork
tghazaryan
Active Member
Tigran G Member Since: Dec 7, 2020
19 of 32

Hey guys, have the same problem, had to change the number months ago and now unable to access settings page... 

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
20 of 32

Hi Tigran,

 

Someone from our team will reach out to you via support ticket in order to assist you further with updating your phone number.

 

Thanks!

~Andrea
Upwork
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