Auto refund initiated

[deepti_1230]

Hello, There was a refund done from my account to my client **Edited for community guidelines**on february 2 of amount $ 45.2. May I know the reason from this refund?

[petra_r]

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Deepti S wrote:

There was a refund done from my account to my client**Edited for community guidelines**on february 2 of amount $ 45.2. May I know the reason from this refund?

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Your client failed to pay Upwork for your hours, and because your hours didn't qualify for Upwork's hourly payment protection, the funds (which actually weren't there) were reversed.

It's misleading to call it a "refund" because there was nothing to refund because nothing was paid in the first place.

[tinker_bell3]

Hi Deepti,

I checked and it looks like someone from our team reached out to you already to provide you with an update. Please check your ticket by going here.