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atikana
Community Member

Automatical payment to local bank

Greetings, today I received a letter with information that my funds (300$) where proceeded for payment to my local bank due to my scheduled payment. However, my setting where saved for Only when balance is $1,000.00 or more. I would like to know why this was automatically done and can this be canceled?

6 REPLIES 6
34bc1c92
Community Member

Same problem here, any help please how can I cancel the payment process?

Hi Shambel,

 

Thank you for your message. As confirmed above, we are unable to cancel your fund withdrawal. You have an option to update your scheduled payment options that best suits your requirements.

 

Thank you

Pradeep



Upwork

Hi Pradeep, 

is there any options to stop schedular for payment process on upwork ? 

pradeephele
Moderator
Moderator

Hi Anastasiia,

 

Thank you for your message. We are unable to cancel the automatic withdrawal. I see that you have updated your scheduled payment options today. I'll have one of our customer support agents reach out to you directly to check your previous scheduled payment options and assist you further.

 

Thank you

Pradeep



Upwork
atikana
Community Member

Hi, Pradeep. Thank you, I'll be waiting for a contact

deardipu
Community Member

Hi Anastasiia, 

"Balances older than 180 days will be withdrawn automatically, whether they are over your balance limit or not."

 

So I've assumed that your 300$ balance is older than 180 days. 

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