It seems everyone needs to spend some of their valuable time reading every last word and character of the user agreement, because who knows which minuscule detail of it the team or the robots will choose next to use as the reason for suspending the next batch of accounts?
It's not so much the "documented" policies, procedures, and practices on oDesk that concern me. It's the lack of transparency surrounding oDesk processes that concern me.
That is, processes like those often referred to as "mad robots" (algorithms), performance metrics reported to oDesk that freelancers have no access to, the qualifications of oDesk personnel making decisions -- all of which control the future and livelihoods of freelancers on oDesk.
Edited 01/08/2015 RT/lwm
Both the freelancer and the client are notified if a payment fails and hours that do now qualify for the oDesk Guarantee get reversed. The client is asked to resolve the issue with their payment method and issue a bonus to pay off what they owe.
Thank you for the discussion. Freelancers are not forced to enter memos, however if you wish to be covered by the oDesk Guarantee in case the client's payment method fails, you need to comply with the requirements stated in ToS and the Help Article. And our Team exhausts every possibility to let the client resolve the past due balance before anything is reversed.
Thank you for understanding.
A new branch of my story:
Today oDesk have refunded from my balance $47.39
What for ???
So I spent time, done the job, lost money and .... refunded to client/odesk from my balance? What's going on? I shocked