Oct 6, 2022 06:46:36 PM by Bogdan N
I have sent a request / ask to firstname.lastname@example.org this past Monday but haven't really heard anything back (no confirmation or anything either). I was wondering if it's usual for a response to take this long or should I try re-sending the email in case it got missed somehow (don't want to spam them if it's just a long queue of requests)?
Oct 7, 2022 01:41:38 PM by Arjay M
I'm sorry for not being able to get back to you sooner. I have reached out directly to the team handling your concern and they can't seem to find any communication received from your email. To better assist you, could you please click on my name above this post and send me a private message with the email you used in sending your request? Looking forward to your response. Thank you!
Oct 7, 2022 02:28:22 PM by Bogdan N
Thank you Arjay, I have sent you a DM as you asked.
Oct 7, 2022 03:26:53 PM by Arjay M
I did receive your message and we appreciate you providing this information. I have forwarded the details and looks like they've found your request. Kindly expect an update on this support ticket once your case has been fully reviewed. Thank you!