Sep 20, 2022 04:53:21 AM by Nahid Hasan N
Hello upwork community members. I recently did a fixed price job of 30$ on Upwork. But the client ended the contract without completing the work and left me with bad feedback. I told him I will return the money but he doesn't want the money back. I am not a top rated freelancer. But still I want to delete his bad feedback. If I give him a full refund, will this bad feedback be removed from my profile?
Thank you.
Sep 20, 2022 06:36:08 AM by Annie Jane B
Hi Nahid,
I'm sorry to hear that the project did not go well. You can issue a full refund to the client to remove the public feedback on your profile but please know that the impact on your JSS will not be adjusted.
To issue a refund, kindly go to the contract room, select the menu option (...) and choose "Give a Refund."
Sep 20, 2022 01:49:10 PM by Nahid Hasan N
The client does not want a refund money. But I want to refund him. Because I want to remove bad feedback from my profile. But the problem is that I have withdrawn money from Upwork a few days ago. The project was worth 30$ but now I have 24$. How can I refund him?
Sep 20, 2022 04:03:58 PM by Mykola A
You not need client agreement to refund. Just refund it, thats all. Your public feedback will be hidden after full refund. But private feedback still affect your JSS.
Sep 21, 2022 10:51:07 AM by Nahid Hasan N
If I give a full refund to the client and he doesn't accept the money, will the feedback be removed from my profile?
Sep 21, 2022 03:31:30 PM by Annie Jane B
Hi Nahid,
Yes, that is correct. The public feedback will be removed from your profile after you issue a full refund.
Oct 2, 2022 12:42:55 AM by Nahid Hasan N
Hi‚ Annie
Thanks for your reply. I gave full refund to the client but still the bad feedback is not removed from my profile. Please remove this feedback from my profile because I full refund him.
Thank you
Oct 2, 2022 06:29:54 AM by Pradeep H
Hi Nahid,
Thank you for your message. I can confirm that the job is no longer visible on your Upwork profile now.
Thank you,
Pradeep
Oct 2, 2022 08:07:06 AM by Nahid Hasan N
Thanks Pradeep
Yes the feedback is no longer showing on my profile.
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