Hello upwork community members. I recently did a fixed price job of 30$ on Upwork. But the client ended the contract without completing the work and left me with bad feedback. I told him I will return the money but he doesn't want the money back. I am not a top rated freelancer. But still I want to delete his bad feedback. If I give him a full refund, will this bad feedback be removed from my profile?
I'm sorry to hear that the project did not go well. You can issue a full refund to the client to remove the public feedback on your profile but please know that the impact on your JSS will not be adjusted.
To issue a refund, kindly go to the contract room, select the menu option (...) and choose "Give a Refund."
The client does not want a refund money. But I want to refund him. Because I want to remove bad feedback from my profile. But the problem is that I have withdrawn money from Upwork a few days ago. The project was worth 30$ but now I have 24$. How can I refund him?
Thanks for your reply. I gave full refund to the client but still the bad feedback is not removed from my profile. Please remove this feedback from my profile because I full refund him.