Balance aren't withdrawn to my bank up until now

[02c9fbc1]

I have been trying to withdraw my balance for 3 times already and this is the third.
Usually the balance are returned to my account if something is missing or failing.

Now this Is the third time I tried to withdraw with information that I thought was correct,
From (Jul 29, 2020) up until now (Aug 06, 2020),

I haven't yet receive my paycheck neither the balance is returned to my account.

I think the problem is due to, I have provide the right swift code, but I change the address of the bank, since I thought I have to change it according to the branch where I create my bank account.

Please help me resolve this, I have to pay the bills.

[g_vasilevski]

Hi Muhammad,

I can confirm that your withdrawal was successful. Please keep in mind that It can take between 2 to 5 business days for the funds to be loaded on your bank account. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!

[02c9fbc1]

Hello, it's been 8 business day and it's not yet arrived, could you please help how do I resolve this ?

[NikolaS]

Hi Muhammad,

I checked and it seems that one of our team members already reached out to you via a support ticket to assist you further with initiating trace. Please allow more time for our team to review your case and respond accordingly to your ticket. You can access your ticket here.

Thank you,