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rakibhssn10025
Community Member

Balance transfered to payoneer account by mistake instead of Bak

I have added a payoneer account as payment method at first. But recently I am closing payoneer that's why added bank account details to transfer from upwork to Bank. But today I have got a mail that $170 transfered from my upwork to Payoneer account. This happened by mistake as I didn't notice my bank approval and change bank as payment method. This is my mistake but I wanted to get back my balance from payoneer to upwork. Some amount deducted that's not problem still I want to get my amount back. Please help to solve this issue. How can I do this? I have closed my payoneer card already. What can I do now??
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g_vasilevski
Retired Team Member
Retired Team Member

Hi Rkaib,

 

Unfortunately we can't cancel a withdrawal once it's initiated. If you need further help with your funds, I would suggest reaching out to Payoneer customer support. 
If you have any additional questions, let me know. Thank you.

~ Goran
Upwork

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g_vasilevski
Retired Team Member
Retired Team Member

Hi Rkaib,

 

Unfortunately we can't cancel a withdrawal once it's initiated. If you need further help with your funds, I would suggest reaching out to Payoneer customer support. 
If you have any additional questions, let me know. Thank you.

~ Goran
Upwork
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