Aeimen F wrote:It is showing my payment in my earnings from contract but my balance is still shown $0 and in transaction history it says pending? Can you please tell why is the balance shown zero?
Hi Aeimen,
When a client releases a milestone payment, it goes through a 5-day security period, and will show under the Pending tab of your Overview page (Reports > Overview). During the 5-day security period, it gives the system time to process and clear the payments. Please read this article for more information about Fixed-Price Protection.
Once funds become available in your account balance, you'll be able to withdraw the available funds from your Upwork account to your payment method by using the Get Paid Now button under the Available tab or by going to your Settings> Get Paid and click Get Paid Now.
Thank you!
Hi Elizabeth,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
That said, please check your Reports > Overview to see the status of your funds. To understand how this works, check out this help article.
| User | Count |
|---|---|
| 415 | |
| 285 | |
| 251 | |
| 162 | |
| 157 |
