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Re: Bank Account Name Mismatch

cyberlitix
Active Member
Behdad B Member Since: Oct 18, 2019
1 of 11

Hi, After setting up payment method, I received the following message:

"Due to our updated identity policy, at least one of your payment methods has been deactivated as the beneficiary name of the bank account does not match your name."

 

I am using my conmpany bank account, and the name is is different with mine. According to FAQ in that case:

  • You are using a company bank account – To complete verification you may need to provide personal identification as well as one of the following:
    • An original bank statement showing the company name, as well as your name
    • A business license showing your name and the company name
    • Articles of Incorporation showing the company name with you as an authorized agent/owner

Anyone knows how to provide upwork with the above documents?

djondinium
Community Manager
Aleksandar D Community Manager Member Since: Mar 23, 2019
2 of 11

Hi Behdad,

 

Thanks for reaching out to us. One of our team members already reached out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar
Upwork
cyberlitix
Active Member
Behdad B Member Since: Oct 18, 2019
3 of 11

Thank you Aleksandar, much appreciate it!

enowrose
Active Member
Rose Enow B Member Since: Feb 21, 2020
4 of 11

Good day Alexander,

The name in my bank Account is different from that in my Passport because i used my spouse's name in opening the account. However, I have an affidavit attesting to the change in Name. Where do i upload the documents to regularise this. 

According to FAQ in that case:

You are using a company bank account – To complete verification you may need to provide personal identification as well as one of the following: An original bank statement showing the company name, as well as your name A business license showing your name and the company name Articles of Incorporation showing the company name with you as an authorized agent/owner Anyone knows how to provide upwork with the above documents?

**Edited for Community Guidelines**

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
5 of 11

Hi Rose,

 

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

~ Goran
Upwork
rbnsl
Active Member
Rabenasolo A Member Since: Jun 12, 2020
6 of 11

Hi,

I have the same problem.
I am using my company bank account, and the name is different with mine. I want to provide Upwork an article of Incorporation showing the company name with me as an authorized agent/owner to complete verification.
Can you help me please how to do to upload this document ?
Thank you.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
7 of 11

Hi Rabenasolo,


Our team will reach out to you via ticket as well and will assist you further with your payment method. Thank you.

~ Goran
Upwork
arkinnovations
Active Member
Shiva T Member Since: Oct 13, 2020
8 of 11

Hi Goran,

 

I am using my company bank account, and the name is different from mine. I can share an article of Incorporation showing the company name with me as an authorized owner to complete verification. Not sure where to upload. Would be able to help, please?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
9 of 11

Hi Shiva,

 

We'll have one of our agents reach out to you via a support ticket to assist you with your concern.

 

Thank you for reaching out to us

~ Bojan
Upwork
ilie_cristian
Active Member
Cristian I Member Since: Dec 8, 2016
10 of 11

I have created a company and now I am using my company's bank account. Same mismatch issue, I would really appreciate it if this can be sorted out. Thank you so much! 

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