Bank Account in Maiden Name

[socialalt]

I am new to Upwork and have just recieved an email regarding the bank account that I have added to my account, stating that it was "manually reviewed by our staff and did not meet the criteria for compliance". 

My Upwork account is in my married name, which is the name that I use as a freelance writer. However, my bank account has not yet been updated and therefore is in my maiden name. I'm not sure how to proceed to amend this. I did read about ID verification, but that hasn't been initiated yet from Upwork. Where do I go from here to get it cleared up asap? 

[tinker_bell3]

Hi Britt,

One of our team members will reach out to you via a support ticket and will assist you directly regarding your payment method. Thank you!

[criztelbulatao]

Hi Joanne,

I also have the same issue now my bank account is still under my maiden name, anyway to add my bank account on my profile?

- Criztel

[tinker_bell3]

Hi Criztel Joyce,

I've shared your concern with the team, and one of our team members will reach out to you, providing further assistance. Thank you.

[ce7bd283]

Hi Joanne Marie, I have the same issue. I tried adding payoneer but it's still on verification mode. I also preferred using my bank account instead of Payoneer. Please help.

[djondinium]

Hi Jessica,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

[ce7bd283]

Thank you so much! Aleksandar!