jasonlee90
Member

Bank Verification Issue

Hi. I am updating my bank account payment method and requires verification.

After clicking verify now, it shows a page where I have to enter two amounts but I never received any Upwork Credit and I do not see it in any of my bank statements online.

I've called the bank and they could not find it either.

Please let me know what I can do in order to solve this issue.

I only have the paypal payment fully setup.

Best,
Jason

1 REPLY 1
j-speight
Member

How long has it been since the verification payment was sent? From my previous experiences using other verification systems regarding bank payments, it can take some time (up to 24 hours) for the verification payment to show in your account.

However, I do not know if location affects this (for example, I live in the UK) but if it has been 24 hours or longer I would assume you might need to create a ticket or wait for a moderator to clarify your situation. 

Edit:

US Banks
https://support.upwork.com/hc/en-us/articles/211063818

"Once you add your bank account, we'll deposit two small amounts, which may take up to five business days to show up."

Non-Us Banks 
https://support.upwork.com/hc/en-us/articles/211063888

For security reasons, your new payment method will become active in three days.

https://support.upwork.com/hc/en-us/articles/211060578
In general, direct to local bank payments take up to four business days to arrive at your bank.