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Community Member

Bank account does not support ACH transfers

I made a withdrawal to my USD account on the 14th of October. I made the withdrawal before realizing that the account does not support ACH transfers which Upwork uses. So up till now, I've not received the money and a reversal has not been made. Kindly help me look into this. 


This is the receipt number: Receipt #: 521395134


Thanks for your anticipated help.


Hi Aluko,


Thank you for reaching out. Once a withdrawal is initiated it cannot be canceled whether it is manual or automatic. The funds will be sent to the payment method on file. If there are any issues with the bank account, the funds will be returned to Upwork and once this has happened, rest assured that we will immediately credit the funds to your account.

~ AJ
Community Member

You are very correct. So Aluko, be rest assured, your fund will be reversed back. Also you can follow up with upwork suuport on this.

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