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Bank account verification

reynoso-yaneirys
Active Member
Yaneirys R Member Since: May 27, 2017
1 of 4

I messed up entering the 2 amounts deposited to my account and verification failed.  I cannot reenter the correct amounts. It says "contact customer support".  Is there a way to easily fix this or do I need to remove the account and enter a new account and wait to verify the amounts on that?  Thanks. Also, I cant work because my bank account is not verified

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2 of 4

Hi Yaneirys,

As it is suggested please contact our customer support as for protection of private details.
Making new account is against our ToS, you should be able to resolve the problem on this one. 


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peggyborgman
Active Member
Peggy Wynne B Member Since: Apr 22, 2019
3 of 4

How do I talk to a human about bank account verification fail after incorrect data entry?

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
4 of 4

Hi Peggy Wynne,

 

We'll have one of our agents reach out to you via support ticket to assist you with your bank account verification process. Thank you for reaching out to us. 


~ Bojan
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