Bank payment not received

[#1]

Hello,

I sent a payment request on 30th of January 2021. Now is 12th February and I haven't received the payment (direct to local bank). I calculated work days and it has been 9 work days and I still didn't receive it.

[#2]

Hi Muhamed,

We'll have one of our agents reach out to you via a support ticket to assist you with a trace for this withdrawal. 

Thank you for reaching out to us.