Bank sort code not recognized

[rajnirughwani12]

Hi,
I am trying to setup payment for my account but my bank's sort code is not recognised and I am not able to add it manually.

Can someone help me with this please?

[BojanS]

Hi Rajni,

Could you please check this help article for more information about the correct format of the sort codes? Additionally, please contact your bank and confirm if you have the correct sort code. If the bank confirms that you have the correct code, you have the option to enter the branch address manually by clicking the green link ''enter branch address manually'' under the bank not found a section of your bank information tab. Let us know if the issue persists. 

Thank you!