Bank swift code not found

[rossludlam]

Hi there,

I have encountered a problem when setting my payment account up, namely, that the bank's swift code is not recognised by upwork.

I am also unable to enter a branch address, as the bank is a neobank, i.e. it is an online banking service with no physical branches.

How do I proceed in these circumstances?

Thanks in advance,
Ross

[AleksandarD]

Hi Ross,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.